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Receptionist Officer (Commercial)

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours

Job Description

The hiring establishment for this position is a professional security services provider committed to ensuring the safety and security of client facilities. This company specializes in providing licensed security officers who act as the first line of defense and customer service representatives for various businesses and organizations. They are recognized for their dedication to maintaining secure environments by controlling access, monitoring activities, and responding to incidents with professionalism and efficiency. Their staff are well-trained to handle a variety of security and administrative tasks, emphasizing courteous and respectful interactions with employees and visitors alike. The company fosters a culture of integrity, adherence to policies, and continuous learning to uphold the highest standards of security management.\n\nThe role being advertised is that of a Security Officer and Receptionist at a client facility, with a keen focus on access control and visitor management. This position requires the individual to act as the official receptionist, controlling access to the premises through a structured admittance process. The officer welcomes visitors, determines the purpose of their visit, and ensures they are authorized before granting entry. Communication in this position is key, as the officer must provide helpful information regarding the site and surrounding area while maintaining a friendly and professional demeanor at all times. Apart from security functions, the role involves administrative duties such as handling messages, mail, and special deliveries, as well as preparing and maintaining logs and reports using proper grammar and computer skills. The officer is responsible for observing and reporting any suspicious activities or incidents in a timely manner to appropriate personnel. This job demands a combination of effective communication, solid organizational skills, customer service excellence, the ability to work under pressure, and compliance with safety and legal requirements. The employer requires the candidate to be at least 18 years of age, have a reliable means of communication and transportation, the legal right to work in the United States, and proficiency in English. Furthermore, applicants should either hold or be willing to obtain any necessary state or local security licenses and life support certifications. This full-time role requires physical stamina and mental alertness to perform tasks that may involve sitting, standing, walking for long periods, occasional lifting, and exposure to various weather conditions. Overall, this job offers an opportunity to build a career in the security industry while contributing directly to the safety and smooth operation of a business environment, with a clear pathway for growth through meeting company standards and continuing education in safety protocols and operational procedures.

Job Requirements

  • Must be at least 18 years of age
  • must have reliable means of communication
  • must have reliable means of transportation
  • must have legal right to work in the United States
  • ability to speak, read, and write English
  • U.S. citizenship preferred
  • ability to acquire and maintain any specific special clearances or access requirements
  • must pass company background and reference checks, controlled substance testing, and behavioral survey
  • must meet applicable state, county, and municipal licensing requirements for Security Officers
  • must be able to meet certification requirements for Basic Life Support CPR/AED and First Aid

Job Qualifications

  • High school diploma or GED
  • related security or administrative experience preferred
  • ability to speak, read, and write English
  • ability to communicate clearly and effectively with diverse populations
  • ability to write routine correspondence and reports
  • knowledge of basic security operations and procedures or ability to learn
  • ability to follow instructions and work as an effective team member
  • ability to maintain professional composure under pressure
  • courteous telephone manner
  • good organizational and interpersonal skills
  • basic keyboarding and computer usage skills
  • ability to handle multiple tasks concurrently
  • certification in Basic Life Support CPR/AED and First Aid from recognized organizations preferred

Job Duties

  • Acts as a receptionist for client facility
  • controls access to facility through the admittance process
  • assists visitors with a legitimate need to gain entry to the facility
  • screens visitors and client employees efficiently to expedite admittance
  • provides a courteous, respectful, and pleasant interaction with each client employee and visitor
  • presents a good image of the client and its security department
  • communicates openly, honestly, and responsively in all situations
  • provides authorized information about the site and surrounding area
  • provides administrative support such as taking and delivering messages or transferring calls
  • accepts mail and special delivery packages
  • prepares logs and reports for site
  • inspects security control logs and takes required action
  • observes and reports incidents or suspicious activity to client representatives or authorities
  • performs additional security services as required and permitted
  • carries out specific tasks and duties of similar nature as required for the assigned site

Job Criteria

Experience

Entry Level (1-2 years)


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