Receptionist - MI

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $16.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Free Employee Assistance Program
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
employee discount
monthly bonus incentives
Internal growth opportunities
voluntary life insurance
Supplemental medical insurance
Holiday pay
Bereavement time pay
Parental leave

Job Description

JARS Cannabis is a culturally inspired cannabis brand and retailer dedicated to reshaping narratives around cannabis, one community at a time. This organization is built on the values of inclusivity, creativity, community, and collaboration, aiming to empower future leaders in the cannabis industry. JARS Cannabis stands out by implementing a progressive approach focused on providing only the highest quality products and services to customers and the communities it serves. The company is driven by a mission to set a new standard of professional excellence in cannabis retail, supported by a team of knowledgeable experts eager to make cannabis integration into lifestyles seamless and accessible. JARS Cannabis is more than a place to purchase cannabis products; it’s a vibrant community where innovation and culture merge to create a unique customer experience.

The Receptionist role at JARS is a critical position within this dynamic environment. As the first point of contact for customers, the Receptionist embodies the welcoming spirit and professionalism that the company upholds. This role demands someone who is friendly, organized, tech-savvy, and capable of thriving in a fast-paced retail setting. The Receptionist manages the initial customer check-in process, ensuring compliance with Michigan and Cannabis Regulatory Agency requirements, and creates patient profiles in the system. This role is essential not only for customer service but also for maintaining regulatory adherence and smooth store operations. Successful candidates will undergo specialized training through JARS University, which includes both virtual sessions and in-person training at a mock-store facility to fully prepare them for the responsibilities involved.

By joining JARS Cannabis, Receptionists become part of a forward-thinking and inclusive team that values impact, daring, nimbleness, playfulness, and grit. These core values describe the aggressive yet thoughtful approach JARS Cannabis takes to its business and culture. The company expects employees to contribute to its mission by delivering exceptional customer experiences, maintaining compliance, and promoting the brand with enthusiasm and professionalism. JARS Cannabis offers flexible job types, including full-time and part-time positions, with varied shifts that may include nights, weekends, holidays, and special events. Overall, this position provides a unique opportunity for individuals passionate about cannabis, customer service, and being part of a market-leading retail brand that encourages growth and community involvement.

Job Requirements

  • Must be 21 years of age or older
  • high school diploma or GED required
  • minimum 1 year of customer service experience in a retail, sales, and/or hospitality environment
  • 1 year of previous administrative and/or front desk receptionist experience
  • must have strong attention to detail, organization, multi-tasking, and follow-up skills
  • excellent customer service and communication skills
  • must be able to work cooperatively as a team member
  • exceptional hospitality skills required - role involves constant contact with patients and staff

Job Qualifications

  • High school diploma or GED
  • minimum 1 year of customer service experience in retail, sales, or hospitality environment
  • 1 year of previous administrative or front desk receptionist experience
  • excellent customer service and communication skills
  • must be able to work cooperatively as a team member
  • exceptional hospitality skills
  • strong attention to detail, organization, multi-tasking, and follow-up skills

Job Duties

  • Verify customers' legal age requirements
  • register new customers in the POS system
  • scan in returning customers
  • check customer purchasing allotments through the POS system upon check-in
  • promote the JARS brand and get customers excited about shopping at our location
  • welcome guests and customers into the store with a positive, upbeat, and friendly demeanor
  • use proper greetings and salutations with all customers at all times
  • assist with curbside and online orders when needed
  • answer calls with professional and proper phone etiquette
  • provide customers with information regarding products, store hours and location, daily specials, website address, and more
  • emphasize the JARS Loyalty Program, campaigns, events, daily texts, and other promotions
  • arrive to each scheduled shift on time and presentably dressed
  • communicate with team members for order completion updates
  • create personable and memorable experiences for all store patrons
  • always maintain Michigan and CRA compliance in all customer-facing interactions
  • perform opening, mid-day, and closing tasks, as well as general upkeep of the reception area
  • support store management in an administrative capacity as required
  • adhere at all times to all applicable laws, regulations, policies, compliance requirements, and protocols
  • monitor customer queues at all times
  • keep all online and in-store menus current with daily offerings
  • other duties as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)


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