Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Flexible work schedule
Job Description
This opportunity is with a prestigious global client headquartered in Los Angeles, known for its commitment to excellence and innovation in its industry. The company operates in a dynamic corporate environment where professionalism and outstanding customer service are paramount. With a strong reputation within the legal and financial services sectors, this organization supports its operations with a highly skilled workforce dedicated to maintaining superior standards and client satisfaction. The position on offer is a Lead Receptionist role, which plays a vital part in shaping the first impressions of clients, visitors, and employees alike. This role is classified as full-time, offering... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years' concierge and/or reception experience
- 1 year or more experience working on a reception desk for a blue-chip company in a busy office environment
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Prior experience working with vendors preferred
- Outstanding guest services skills
- Excellent and sophisticated communication skills both verbal and written
- Good time management skills
- Good knowledge and understanding of a Cisco telephone system
- Must possess professional presentation/appearance
- Great interpersonal skills and an outgoing personality
- Excellent command of the English language both verbal and written
- Attention to detail and good organizational skills
- Must possess passion to achieve excellent guest service consistently
- Demonstrates ability to lead others effectively
- Ability to work under pressure plan ahead and anticipate problems
- Ability to meet all required deadlines
- A welcoming positive manner and understanding of what good customer service looks like
- Acts with integrity at all times and embraces the company philosophy
- Ability to understand the needs of the client and provide customer service and superior client service
- Ability to multitask prioritize workload and provide administrative support
- Ability to handle sensitive and/or confidential documents and information
- Able to make independent decisions that conform to business needs and policy
- Good problem-solving skills with ability and understanding of when to escalate a problem to a supervisory or managerial level
- Must work well in a team environment
- Must be able to interact effectively with multi-functional and diverse backgrounds
- Ability to work in a fast-paced environment
- Must be self-motivated with positive can-do attitude
Job Qualifications
- High school diploma or equivalent
- Minimum 3 years' concierge and/or reception experience in a customer service environment legal or financial services industries preferred
- 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Prior experience working with vendors preferred
- Outstanding guest services skills
- Excellent and sophisticated communication skills both verbal and written
- Good time management skills
- Good knowledge and understanding of a Cisco telephone system
- Must possess professional presentation/appearance
- Great interpersonal skills and an outgoing personality
- Excellent command of the English language both in verbal and written communication
- Operational experience working at prestigious events preferred
- Attention to detail with good organizational skills
- Must possess passion to achieve excellent guest service consistently
- Demonstrates the ability to lead others effectively
- Ability to work under pressure plan ahead and anticipate problems
- Ability to meet all required deadlines
- A welcoming positive manner and an understanding of what good customer service looks like
- Acts with integrity at all times and embraces the company philosophy
- Ability to understand the needs of the client and provide customer service and superior client service
- Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
- Knowledge of Condeco and working knowledge of AV equipment an advantage
- Ability to multitask prioritize workload and provide administrative support
- Ability to handle sensitive and/or confidential documents and information
- Able to make independent decisions that conform to business needs and policy
- Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory or managerial level
- Must work well in a team environment
- Must be able to interact effectively with multi-functional and diverse backgrounds
- Ability to work in a fast-paced environment
- Must be self-motivated with positive can-do attitude
Job Duties
- Ensure team provides outstanding reception and concierge service to client while building strong customer relationships
- Communicate with direct reports manager and client on job or deadline issues
- Immediately escalate operational problems or issues to supervisor or manager
- Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
- Produce required reports on schedule
- Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
- Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee visitor guest or client escalations
- Ensure a seamless and personal guest journey
- Escort guests to their booked meeting room within the building informing the host of the guest's arrival
- Understand customer's needs and provide them with 5 star professional service
- Attend to guests wishes and requirements
- Answer the phone and make reservations take and distribute messages or mail and redirect calls
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events excursions transportation etc upon request from guests
- Handle external and internal calls in a professional manner
- Assist hospitality with setting up rooms with beverages and food
- Manage any external catering requirements from third party vendors
- Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV room layout and food and beverage requirements are noted
- Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- Book transport for employees and clients
- Manage visiting attorney office and room bookings and visitor pass management
- Liaise with other departments to ensure efficient communication and guest service and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Adhere to Williams Lea policies in addition to client site policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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