Receptionist, Home Care

Mass General Brigham Home Care, Inc. is a distinguished part of the larger Mass General Brigham health care system, a leading not-for-profit organization dedicated to advancing medical care, research, teaching, and community service. Known for its commitment to excellence, Mass General Brigham encompasses a wide array of professionals, including doctors, nurses, researchers, business experts, and technology specialists, all united by a mission to improve patient outcomes and contribute to groundbreaking medical discoveries. Mass General Brigham Home Care extends this mission by focusing explicitly on delivering specialized, patient-centered care in home settings, ensuring continuity and quality of care for patients recovering from illness, managing chronic diseases, or transitioning through rehabilitation.

The role of Receptionist at Mass General Brigham Home Care is pivotal in embodying the organization's values of professionalism, compassion, and efficiency. This position acts as the first point of contact for patients, families, and visitors at the Beverly, MA office, providing a welcoming and supportive environment that aligns with the organization's mission of exceptional patient care. Receptionists handle crucial administrative responsibilities, including greeting visitors, managing telephone calls with skillful triage and routing, and acting as a communication liaison between the public and the care teams. This role requires proficiency with Microsoft Outlook and comfort in navigating multiple systems, excellent customer service skills, the ability to remain calm and de-escalate situations under pressure, and strong organizational and multitasking abilities.

Mass General Brigham Home Care promotes a growth-oriented and supportive workplace, offering opportunities for employees to expand their careers within the broad network of Mass General Brigham. The position is scheduled as a full-time, regular status role with a consistent weekday schedule from Monday through Friday, 8:30 AM to 5:00 PM, and importantly, with no weekend or holiday work requirements. This schedule supports a healthy work-life balance, a crucial aspect of employee well-being. The compensation range for the receptionist role is $17.71 to $23.55 per hour, reflecting the organization's comprehensive approach to pay that factors in skills, experience, education, and certifications. Alongside competitive pay, employees benefit from a comprehensive package including health insurance, retirement plans, paid time off, and career development opportunities.

Joining Mass General Brigham Home Care is more than just taking a job; it is an invitation to be part of a mission-driven, collaborative culture where employees are valued and supported. The organization embraces equal opportunity employment, diligently providing reasonable accommodations for individuals with disabilities and ensuring an inclusive environment. Working as a Receptionist here means contributing to a high-performing healthcare team dedicated to optimizing patient independence and quality of life through specialized home care services. This role combines clerical expertise, interpersonal skills, and the chance to make a meaningful difference in the lives of patients and the community, all within a reputable and forward-thinking healthcare system.