Receptionist- Full Time (Shift 2 days 7-3 and 2 days 3-11)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $12.75 - $16.75
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Work Schedule

Rotating Shifts
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Benefits

Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Holidays
Supplemental Insurance
403(b) Retirement Plan

Job Description

The Glen Retirement System is a well-established organization dedicated to providing high-quality care and a nurturing environment for seniors. Since its inception in 1898, The Glen has maintained a strong commitment to a "resident directed" philosophy, which emphasizes respecting each resident's individuality, preserving their dignity, and offering every opportunity to live a meaningful and purposeful life. This resident-focused approach ensures that the care provided is compassionate and tailored to meet the unique needs and preferences of each individual. The Glen operates a Skilled Nursing Facility, where experienced professionals work diligently to offer support in a respectful and caring atmosphere that promotes happiness and health among its residents.

The role of the Full-Time Receptionist at The Glen's Skilled Nursing Facility is more than just a clerical position; it is a vital part of the community that helps maintain smooth operations and supports both residents and staff. The assigned shift involves a rotating schedule of two days from 7 AM to 3 PM and two days from 3 PM to 11 PM, reflecting the need for constant, dependable presence in a dynamic environment. The Receptionist position is ideal for individuals who are people-oriented, well-organized, and motivated to deliver excellent customer service in a healthcare setting.

The Receptionist's responsibilities extend beyond answering phones and greeting visitors; they serve as a key communication link among residents, family members, healthcare professionals, and staff. This position requires proficiency with appropriate computer skills to manage various documentation tasks, data entry, and tracking resident-related information. Additionally, the role involves maintaining an orderly reception area, coordinating transportation appointments, assisting with medical record maintenance, and responding effectively in emergency situations by following established protocols. The ability to handle interruptions and crisis situations with composure and professionalism is essential.

Candidates must bring a friendly, outgoing personality and the ability to work with a diverse population. The Glen values individuals who can maintain a professional appearance and who are capable of working overtime when necessary. Educationally, a minimum of a high school diploma or equivalent is required. This role does not have supervisory responsibilities but is crucial in supporting the operational efficiency of the Skilled Nursing Facility through meticulous attention to detail and excellent interpersonal skills.

The Glen offers competitive pay rates and a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, holidays at hire, supplemental insurance options, and a 403(b) Retirement Plan. These benefits demonstrate the organization's commitment to supporting its employees just as much as it supports its residents. Working at The Glen means becoming part of a dedicated team focused on quality care, exceptional service, and the well-being of all who call The Glen home.

If you are a caring individual looking to contribute to an active and nurturing community, The Glen provides a rewarding opportunity to make a meaningful difference in the lives of seniors. Applications can be submitted through the Human Resources department during business hours, and interested candidates are encouraged to join The Glen family and help continue the tradition of excellence in senior care.

Job Requirements

  • High school diploma or equivalent
  • Experience in a receptionist or customer service role preferred
  • Strong interpersonal and communication skills
  • Ability to work overtime as required
  • Ability to manage multiple tasks in a high-energy, high-traffic environment
  • Capability to lift/carry up to 50 pounds and push/pull up to 90 pounds
  • Comfortable with extended sitting and standing during work shifts

Job Qualifications

  • Minimum high school graduate
  • Must be people-oriented with good communication skills
  • Ability to work with a diverse group of people
  • Well organized and self-motivated
  • Computer skills appropriate to job functions
  • Pleasant, friendly, outgoing personality
  • Ability to effectively handle interruptions and crisis situations
  • Able to maintain well-groomed, professional appearance

Job Duties

  • Answer telephone, screen calls and route appropriately
  • Provide information for visitors, residents, staff, and callers and refer to appropriate resources if not able to provide requested information
  • Monitor residents' call lights and page accordingly
  • Provide limited resident information to family members, physicians per Glen policy
  • Greeting and directing visitors, family, physicians, and other visiting healthcare professionals
  • Provide communication, documentation, directional and related assistance in emergency situations as assigned by Nursing Director or Assistant Administrator
  • Be familiar with Emergency Preparedness Plan and specifically the Receptionist's role
  • Maintain desk in neat, orderly manner
  • Maintain resident pass sign out/in book
  • Maintain private caregiver sign in/out log
  • Record staff call-ins and route to appropriate supervisors
  • Assist coordinators with staffing
  • Monitor fire panel and take action per policy/procedure
  • Monitor resident call system, page appropriately and follow up for completed staff response as directed by policy/procedure
  • Documentation and data entry including assigned entries into resident records, completing and posting 24 hour staffing report, organizing folders for doctors' runs, and maintaining the Households' resident roster
  • Complete and route Status Change Notifications
  • Copy face sheet from resident record when resident transfers to another facility/hospital
  • Coordinate transportation for resident to medical appointments, etc. and maintain the appointment calendar
  • Assist Assistant Administrator in preparing appointment packets
  • Assist with medical record maintenance including chart order, filing, preparation of chart for new admissions, turning charts, cleaning of medical record binders, document scanning
  • Sell meal tickets and maintain cash box
  • Mailings as assigned such as care conference notifications
  • Responsible for scanning medical records
  • Responsible for scheduling resident medical appointments and transportation during shift
  • Recording of brief charges that occur during shift
  • Printing face sheets to keep evacuation binder updated daily
  • Other tasks as assigned by supervisor

Job Criteria

Experience

No experience required


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