Receptionist - Front Desk

Catholic Charities Maine has been a steadfast pillar of support and compassion since its establishment in 1966. Dedicated to assisting Maine’s most vulnerable men, women, and children, the organization operates with a mission to provide help and hope regardless of faiths. Guided by their core values encapsulated in the acronym RICHES – Respect, Integrity, Compassion, Hospitality, Excellence, and Stewardship – Catholic Charities focuses on enriching the lives of the community through comprehensive social services and support programs. As a not-for-profit organization, it continually strives to foster dignity, empowerment, and well-being among those it serves, sustaining a culture of care and inclusion that resonates throughout the state of Maine.

The Receptionist position at Catholic Charities Maine plays a crucial role as the welcoming face and voice of Central Services. This part-time role begins in Portland from March through September 2026 with under 20 hours per week on-call. Starting in October 2026, the position transitions to Lewiston at the Priory attached to the Basilica with the possibility to expand to 20-29 hours weekly, maintaining a regular and flexible schedule. Office hours run Monday through Friday, from 8:00 a.m. to 4:30 p.m., including a half-hour lunch break. This role is ideal for someone who delights in engaging with people, managing both quieter and busy environments efficiently, and ensuring that the front desk experience is warm, organized, and safe.

As the first point of contact for visitors, staff, volunteers, and guests, the Receptionist delivers exemplary customer service through a cheerful and professional demeanor. The role is multifaceted, including answering and routing phone calls and emails, maintaining front desk safety, providing administrative support across Central Services, and managing daily mail and check logs. The Receptionist will also perform data entry tasks, scanning, and filing, often involving Excel-based functions, highlighting the importance of accuracy and attention to detail. Handling confidential and sensitive information with discretion is a fundamental aspect of this position, ensuring trust and professionalism.

This position demands the ability to work independently during slower periods while efficiently managing high-volume activity during peak times. Additionally, the Receptionist assists with Volunteer Services, contributing to the overall mission of Catholic Charities in creating supportive and welcoming environments for all. For those passionate about meaningful work that serves others and enjoys dynamic interaction with people in an administrative capacity, this opportunity offers a rewarding and fulfilling career path within a respected community organization.