Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401K with company match
Health Savings Account Contributions
short-term disability
life and long-term disability
Bonding leave
Paid holidays
sick leave
Vacation Time
Job Description
First Western Equipment Finance, a division of First Western Bank & Trust, is a well-established financial institution located in Eden Prairie, Minnesota. Renowned for its commitment to excellence and customer satisfaction, First Western Bank & Trust has built a reputable position in the banking and finance industry, offering a wide range of products and services tailored to meet customer needs. The company values its employees and fosters a supportive and engaging work environment, with opportunities for professional growth and development. Located conveniently near walking trails, restaurants, and shopping areas in Eden Prairie, the company provides an appealing location for work-life... Show More
Job Requirements
- High school diploma or equivalent
- Basic customer service experience
- Proficient with Microsoft Office Suite
- Strong communication skills
- Ability to handle multiple tasks simultaneously
- Typing speed of 35+ WPM
- Ability to work full time
- Ability to maintain professionalism and confidentiality
Job Qualifications
- High school diploma or equivalent
- College degree preferred
- Experience with Microsoft Office Suite
- Experience with web-based programs
- Proficient computer skills
- Ability to type 35+ words per minute
- Excellent written and oral communication skills
- Strong phone skills including active listening
- Attention to detail and high accuracy
- Ability to multi-task, prioritize, and manage time effectively
Job Duties
- Serve as the lead point of contact for inbound calls and direct calls to proper personnel
- Build and maintain strong, long-lasting relationships with customers
- Handle basic inquiries and requests
- Ensure efficient, timely, and professional communication via telephone, mail, and email
- Maintain full knowledge of products and services offered
- Assist customers with basic changes, corrections, and updates to existing leases and contracts
- Assist with Customer Portal for inbound requests and needs
- Perform clerical duties including data entry, filing, faxing, mailing
- Handle inbound mail distribution
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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