Receptionist / Customer Service

Glass Doctor is a reputable company specializing in all things glass. Established in 1962 in Seattle, Washington, the company has built a solid reputation for delivering quick and affordable glass services catering to business, home, and auto owners. The organization prides itself on a team of qualified experts who embrace core values such as respect, integrity, and a strong focus on customer satisfaction. This focus is complemented by a fun and engaging team culture, making it an attractive environment for professionals dedicated to exceptional service. As a thriving small business, Glass Doctor is committed to fostering a collaborative atmosphere where friendly and reliable glass professionals and office staff work together to provide an outstanding customer experience. This dedication to quality and teamwork has cemented its position as a leader in the glass services market.

The role of Receptionist and Customer Service Representative at Glass Doctor is pivotal in maintaining the company’s commitment to excellent customer service. This position involves being the front-line representative for the company by answering support calls energetically and courteously while managing incoming communications from customers regarding home and business glass services. As a key member of the team, the individual is tasked with efficiently directing customer inquiries to the appropriate departments or team members ensuring quick resolution and seamless service. In addition to managing phone calls, the position also encompasses handling email leads, responding to customers via email or the company’s web portal, and assisting with various administrative support tasks such as managing incoming mail.

This role is designed for self-motivated, energetic, and results-driven professionals who demonstrate a high level of work intensity and a bias for action. The successful candidate will have strong organizational and time management skills, excellent communication abilities, and the capacity to manage diverse day-to-day situations effectively. Glass Doctor is experiencing rapid growth, and this position not only allows one to contribute meaningfully to the company’s mission but also offers significant opportunities for advancement. Individuals may progress into full-time roles in customer service, inside sales, dispatching, scheduling, and administrative or operational support positions. Compensation for this position ranges from $18.00 to $20.00 per hour. The employment opportunity includes benefits such as 401(k), health insurance, paid time off, and vision insurance. Glass Doctor values diversity and is an equal opportunity employer, providing fair consideration without discrimination based on any protected characteristics. The company is deeply rooted in tradition while embracing continuous learning and collaboration, making it a vibrant workplace where employees’ expertise and ideas are always valued.