Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Health and Wellness Program
Company paid vacation and holidays
Community Involvement Opportunities
Job Description
The Collision Center Receptionist role is a key position within our automotive repair facility, designed to provide an exceptional customer experience from the very first point of contact. Our Collision Center is a professional environment dedicated to vehicle body repairs and refinishing, servicing customers with the highest standards of care, efficiency, and professionalism. Located within a busy automotive dealership setting, our Collision Center prides itself on having a team-oriented work culture where customer satisfaction is the top priority.
Our Collision Center Receptionist is responsible for greeting customers courteously and efficiently as they visit, ensuring that every visitor receiv... Show More
Our Collision Center Receptionist is responsible for greeting customers courteously and efficiently as they visit, ensuring that every visitor receiv... Show More
Job Requirements
- Must have collision center experience
- automotive dealership experience a plus
- service or hospitality industries experience a plus
- previous retail and/or customer service experience
- friendly with high energy and willingness to go above and beyond
- excellent communication, customer service, and problem-solving skills including ability to maintain composure under stress
- strong organization skills
- able to multi-task and manage time to meet deadlines in fast-paced environment
- conduct oneself in a professional manner
- basic computer and Microsoft Office skills
- strive to respect and facilitate teamwork within all departments
- professional appearance and work ethic
- must be a team player with strong sense of commitment to customer and team
- bilingual a plus
Job Qualifications
- High school diploma or GED
- previous retail and/or customer service experience
- automotive collision center experience preferred
- excellent communication skills
- strong organizational skills
- basic computer and Microsoft Office skills
- ability to multi-task and manage time in a fast-paced environment
- maintain professional appearance and work ethic
- team player with strong customer commitment
- bilingual skills a plus
Job Duties
- Greet customers that enter our Collision Center in a professional courteous manner
- direct customers to appropriate team member to assist them
- answer all incoming calls according to all company policies with exceptional telephone skills
- direct phone calls to the appropriate parties as necessary
- take written messages for occupied personnel and notify them as soon as possible regarding pending messages
- coordinates questions and issues with the appropriate department personnel
- address customer concerns and issues or escalate them as needed
- help with clerical/office tasks such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies
- maintain confidentiality of company and customer information at all times
- answer Collision Center department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available
- assist the service staff in contacting customers to inform them that their vehicles have been completed
- perform other duties as assigned
Job Location
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