Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Benefits
Medical insurance
prescription drug coverage
Health savings account
Vision Insurance
Dental Insurance
health care flexible spending account
10 vacation days
10 sick days
3 personal days
401k Match
Life insurance
accidental death and dismemberment insurance
Employee assistance program
Group Legal Services
Wellness Program
access to onsite gym
Access to basketball court
Tuition Reimbursement Program
Company match program for donations
volunteer opportunities
Casual dress code
Game room with ping pong and foosball
Job Description
Ingram Content Group (ICG) is a leading global company specializing in content distribution and related services. As part of Ingram Industries Inc., ICG connects people with content in all forms by providing a wide range of comprehensive services tailored for publishers, retailers, libraries, and educators. The company operates through a vast network of offices and facilities across the globe, delivering seamless and accessible solutions powered by technology, innovation, and creativity. Among its core service offerings are digital and physical book distribution, print-on-demand services, and digital learning platforms. With such a broad scope and commitment to excellence, Ingram Content Group stands... Show More
Job Requirements
- High school diploma or GED
- 2 years of contact center or customer service experience
- 1 year of experience in a receptionist or similar role
- Successful completion of all Customer Care Specialist's certification training after hire
Job Qualifications
- High school diploma or GED
- 2 years of contact center or customer service experience
- 1 year of experience in a receptionist or similar role
- Successful completion of all Customer Care Specialist's certification training after hire
- Basic computer and typing skills
- Proven ability to multi-task well
Job Duties
- Maintains current knowledge of new policies, procedures, as well as company personnel and happenings by understanding and effectively utilizing the intranet to direct calls
- Diagnoses, discerns and resolves customer issues with minimal supervision
- Maintains elevated level of professionalism and courteousness in both physical appearance and demeanor
- Processes all administrative work as directed by the supervisor
- Serves as point of contact for customers reporting errors, tracking, orders, and checking the status of orders placed
- Makes appropriate decisions when submitting credit adjustments and works to resolve discrepancies
- Adheres to published work schedule
- Scheduling flexibility as needed to support on-site happenings at the facility front desks as needed
Job Location
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