Receptionist / Client Service Representative

VCA Fairmount Animal Hospital is a highly regarded veterinary care provider located in Central New York, boasting an impressive legacy of over 55 years dedicated to exceptional animal healthcare. This modern hospital is known for its commitment to veterinary excellence and is AAHA accredited, meaning it has been rigorously evaluated against approximately 900 standards of veterinary practice. The hospital prides itself on not only its accomplished veterinary staff but also on offering clients a warm, collaborative, and fun atmosphere with a genuine passion and dedication to pet health and well-being. The reputation of VCA Fairmount Animal Hospital is evident in its stellar Google reviews, reflecting the trust and satisfaction of a loyal clientele who seek high-quality care for their pets. As a cornerstone of the Central New York community, VCA Fairmount Animal Hospital continues to expand its services and strengthen its position as a leading veterinary hospital recognized for compassionate, expert care.

The Receptionist/Client Service Representative role at VCA Fairmount Animal Hospital is an essential front-line position that plays a pivotal role in the client experience. If you are passionate about working in a setting where pets and pet owners are treated with the utmost care and respect, this employment opportunity could be a perfect fit. The Receptionist functions as the vital link between clients and the hospital's medical team, ensuring a smooth, professional, and welcoming environment. Primary responsibilities include greeting visitors warmly as they enter the hospital, efficiently scheduling appointments, processing payment transactions, maintaining accurate client and patient records, and handling telephone communications with professionalism and empathy. This role requires working in a fast-paced, often dynamic environment while demonstrating sensitivity and kindness to both pets and their owners.

In addition to the core responsibilities, this position offers a chance to grow within a team-oriented culture that values collaboration and communication. VCA Fairmount Animal Hospital emphasizes team success, believing that collective effort is the foundation of their ability to deliver outstanding veterinary services. The successful candidate will benefit from extensive employee resources, including highly competitive wages, scheduled annual performance-based raises, and a comprehensive benefits package. This package includes excellent health, dental, and vision insurance plans, paid vacation and sick days, a 401k retirement plan, and continuing education opportunities. Staff also enjoy generous discounts on pet care not only at VCA Fairmount but across a network of over 900 hospitals nationwide, including specialty practices.

The hospital's schedule operates Monday through Friday from 8am until 6pm, with shifts planned between these hours and occasional later closing shifts until 7pm, accommodating 35-40 hours weekly. Candidates with 1-2 years of customer service experience will find a comfortable transition into this role, though prior veterinary experience is especially valued. Salary for the Receptionist/Client Service Representative position ranges from $17 to $19 per hour, depending on experience, education, and certifications. If you are interested in joining a workplace that blends professional excellence with a caring, friendly environment and opportunities for growth in veterinary services, VCA Fairmount Animal Hospital offers a compelling career path where your contribution will impact the lives of pets and their families every day.