Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,800.00 - $50,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Holidays
Recognition pay
401(k) retirement savings plan
Tuition Assistance
Parental leave
Job Description
CenterWell Baytown, located at 6515 Garth Rd, Ste:150, Baytown, TX 77521, is a prominent healthcare provider specializing in senior primary care. As part of CenterWell Senior Primary Care, this facility is dedicated to delivering proactive, preventive care to seniors, focusing on wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. CenterWell Senior Primary Care emphasizes a personalized care model that prioritizes patient well-being by addressing a wide range of factors impacting health. With integrated care teams consisting of physicians, nurses, and behavioral health specialists, CenterWell dedicates significant time to each patient to ensure comprehensive and compassionate care.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a receptionist or customer service role
- Ability to use the Genesys phone system
- Strong communication and organizational skills
- Ability to remain calm under pressure
- Proficiency with Microsoft Office applications
- Willingness to work Monday through Friday, 8 am to 5 pm
- Ability to maintain patient confidentiality and comply with HIPAA regulations
Job Qualifications
- Strong organizational, written and verbal communication skills
- Ability to remain calm and helpful when dealing with upset customers
- Ability to foster teamwork and partnerships with cross-functional departments
- Proficient with Microsoft Office applications including Word, Excel and Outlook
- Bilingual in English and Spanish preferred
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and NextGen preferred
- Medical setting front desk experience preferred
- Customer service experience preferred
- Knowledge of and adherence to HIPAA preferred
Job Duties
- Answer phone calls utilizing a Genesys system
- Ensure accurate and timely processing of all requests by taking appropriate action such as scheduling appointments, taking messages, transferring calls to appropriate staff
- Ensure thorough records are maintained by documenting discussions, messages and actions taken to process inquiries
- Resolve patient issues through independent problem solving with a goal of first call resolution
- Check in and out patients
- Verify insurance and enter data
- Perform basic administrative, clerical, operational, customer support, and computational tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter