Receptionist/ Cashier-Pools

Boise Parks and Recreation is a vital public service organization committed to enriching the community life of Boise residents through a wide range of recreational programs, facilities, and activities. Serving the city’s diverse population, Boise Parks and Recreation manages an extensive network of parks, recreational centers, and outdoor facilities, including seasonal outdoor swimming pools that provide safe and enjoyable environments for families, individuals, and visitors. This department emphasizes community engagement, wellness, and quality service to enhance the livability and cultural vibrancy of Boise.

Within this vibrant municipal framework, the role of Receptionist/Cashier during the summer season at Boise’s outdoor pools is a key frontline position responsible for creating a positive and welcoming experience for all pool guests. This is a temporary, summer-only position designed to support the parks' busy aquatic facilities with up to 19 hours of work per week. Employees in this role work shifts that include evenings, weekends, and holidays, reflecting the peak recreational times for pool visitors. The position is ideal for individuals aged 16 or older who have strong customer service skills and an interest in contributing to community recreation during the summer months.

As a Receptionist/Cashier, the incumbent is responsible for staffing the front counter at outdoor pool facilities, where they serve as the first point of contact for visitors. They warmly greet guests, provide information, and handle pool pass issuance and fee collection efficiently using City Recreation Software. This requires a careful balance of customer interaction and transactional accuracy, ensuring a smooth entry process for all visitors. The role also involves answering phone inquiries, processing registrations for activities, and performing custodial duties, emphasizing a comprehensive approach to customer service and facility upkeep.

Candidates must demonstrate proficiency in cashiering and customer service, with at least six months of relevant experience preferred, including handling cash accurately and operating point-of-sale systems. The position demands effective communication skills in English, the ability to perform basic mathematical calculations, and a cooperative attitude that promotes harmony with coworkers, supervisors, and the public. Employees must be capable of exercising independent judgment while adhering strictly to city policies and procedures.

Safety certifications play a vital role in this aquatic environment; therefore, candidates are required to obtain American Red Cross CPR/AED certification for Professional Rescuers within 30 days of their hire date. This certification ensures preparedness for emergency situations, reinforcing the department's commitment to guest safety. The position is subject to a thorough background check process, including criminal history and reference verifications, to maintain the highest standards of public trust and security.

The physical demands and working conditions associated with the Receptionist/Cashier role include working both indoors and outdoors, often under varying weather conditions such as heat, humidity, and occasional wet environments. The job requires a moderate level of physical activity, including sitting, standing, reaching, and finger dexterity, along with sensory abilities such as hearing, speaking, and close vision. The noise level can be moderate due to the outdoor pool setting, and employees must be prepared for some split shifts during peak hours.

Overall, this seasonal position offers valuable experience in public interaction, cash handling, and recreational facility operations. It provides an opportunity to be part of an energetic team committed to enhancing community wellness and recreation. The role plays a vital part in ensuring that visitors to Boise's outdoor pools begin their experience positively with efficient, friendly, and organized front desk service, contributing significantly to the department’s mission of promoting health, fun, and community involvement during the summer months.