Receptionist/ Business Development Center (BDC) Representative

Ontario, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $21.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401k

Health and Wellness Program

Company paid vacation and holidays

Community involvement

Job Description

The Receptionist/Business Development Center (BDC) Representative is a pivotal role within our automotive service environment, designed to offer exceptional service to both incoming customers and internal departments. This company operates primarily in the automotive industry, focusing on delivering excellent customer service through its Service departments. The organization seeks to maintain a reputation of professionalism, courtesy, and efficiency, ensuring each customer interaction upholds these standards. This is a full and part-time position, requiring flexibility to work weekends. Compensation is competitive, reflecting the importance of the role in driving customer satisfaction and business development.

In this role, the Receptionist/BDC Representativ... Show More

Job Requirements

Some post-secondary education or training
previous experience in a similar position (administrative, clerical, call center, customer service, etc)
working knowledge of automotive service
pleasant and courteous personality
strong administrative and organizational skills
strong phone and computer skills
excellent communication and interpersonal skills
willingness to work weekends

Job Qualifications

1+ years experience required sales experience preferred
3-6 months of previous professional experience with over-the-phone customer service or sales (inside sales, telemarketing, etc) a plus
excellent telephone, writing and typing skills
strong computer and internet skills, including Microsoft Office suite
automotive experience a plus
must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude
internet sales experience a plus
must have drive, passion and confidence to be successful
a desire and ability to work in a performance and process driven environment
excellent customer satisfaction skills
strong organizational and time management
professional appearance and work ethic
self-starter and self-motivator
bilingual a plus

Job Duties

Follow up with prospective customers in response to their email on our website
coordinates questions and issues with the appropriate department personnel
provides administrative assistance as needed
manages all required paperwork and records and prepares documentation such as forms and reports when needed
receive all inbound service calls and coordinate schedules of service advisors and service appointments
maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
continually learn about product updates, features, accessories, inventory and their benefits to the customer
realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers
establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals
provide service management information by completion reports
attend training sessions and meetings as required
follow all company policies and procedures
performs other duties as assigned
demonstrates behaviors consistent with the companys values in all interactions with customers, co-workers, and vendors
support online customers by setting appointments

Job Location

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