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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $34,856.82
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Professional development opportunities
Flexible work schedule
Job Description
The Tulsa Health Department (THD) is a vital public health organization dedicated to enhancing and protecting the health and well-being of the community it serves. As a leading health department, THD offers a broad range of services designed to support the health of individuals and families across Tulsa and its surrounding regions. The department operates multiple health center locations and serves a diverse population, emphasizing prevention, health education, and access to medical services. Known for its commitment to inclusivity and quality care, the Tulsa Health Department continually seeks dedicated professionals to join its team and contribute to its mission of... Show More
Job Requirements
- High school diploma or equivalent
- One year of direct customer service experience
- Ability to serve the community with trust, dignity, and respect
- Working knowledge of general office clerical methods and telephone procedures
- Strong communication skills
- Basic computer skills
- Excellent time management
- Good interpersonal and customer service skills
- Ability to follow oral and written directions
- Ability and willingness to perform job-related travel to all three regional locations
- Must maintain confidentiality according to HIPAA regulations
- Bilingual (Spanish/English) required
Job Qualifications
- High school diploma or equivalent
- One year of direct customer service experience required
- One year as a receptionist and one year of general clerical duties preferred
- Ability to serve the community in a way that builds trust, instills dignity, and shows respect
- Working knowledge of general office clerical methods and telephone procedures
- Strong communication skills with courtesy and diplomacy
- Basic computer skills knowledge
- Excellent time management skills
- Good interpersonal and customer service skills
- Ability to follow oral and written directions and work effectively with others
- Bilingual (Spanish/English) required
Job Duties
- Demonstrate excellent customer service behaviors in internal/external interactions
- Provide a professional and welcoming experience by greeting and assisting all visitors, clients, and guests, and directing them to the appropriate staff or program
- Answer phone calls and general questions, offering information about programs, services, and locations, and connect clients with external community resources when needed
- Maintain orderliness of reception area and adhere to LEAN guidelines
- Manage and schedule meeting rooms for internal organization requests
- Stay up to date on all program services, hours of operation, and locations to provide accurate and reliable information
- Perform clerical duties as needed to support various departments, including signing for packages and assisting with special projects
- Collaborate with reception team to identify opportunities for improvements in customer support processes
- Monitor inbound calls to identify trends or public concerns and report feedback to supervisor
- Attend all required meetings
- Perform special projects as assigned including those in support of public health emergency operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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