Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Job Description
The hiring establishment is a dynamic agency focused on delivering exceptional healthcare and administrative support services. Known for its commitment to efficiency, compliance, and compassionate client interaction, the agency operates within the healthcare and administrative services sector. As an organization that values integrity, innovation, and dedication, it strives to create a supportive and inclusive work environment that encourages growth and professional development for its employees. Classified as an equal opportunity employer, this agency upholds policies supporting protected veterans and individuals with disabilities, ensuring a diverse and equitable workforce. The agency mandates adherence to federal employment laws and takes pride in... Show More
Job Requirements
- High school diploma or equivalent
- Six or more months of experience preferred
- Excellent verbal communication skills
- Ability to perceive and distinguish emotions during interactions with people via telephone and respond courteously
- Maintain acceptable attendance and adhere to scheduled work hours
- Ability to work within a team-oriented, fast-paced, customer-focused environment
- Working knowledge preferred but not required of all Microsoft Office products to include but not limited to: Word, Excel, PowerPoint, Access and Outlook
- Other software knowledge preferred but not required includes OnBase, TriTech, and medical record/billing software
- Knowledge of HIPAA law is helpful
- Must have and maintain an acceptable driving record
Job Qualifications
- High school diploma or equivalent
- Six or more months of experience preferred
- Excellent verbal communication skills
- Ability to perceive and distinguish emotions during interactions with people via telephone and respond courteously
- Ability to work within a team-oriented, fast-paced, customer-focused environment
- Working knowledge preferred but not required of all Microsoft Office products to include but not limited to: Word, Excel, PowerPoint, Access and Outlook
- Other software knowledge preferred but not required includes OnBase, TriTech, and medical record/billing software
- Knowledge of HIPAA law is helpful
- Must have and maintain an acceptable driving record
Job Duties
- Operate a multi-line switchboard, efficiently answering, directing, and documenting incoming calls
- Greet and assist patients, guests, and vendors
- verify credentials and issue visitor badges in alignment with security protocols
- Provide courteous and effective support to employees, visitors, and callers, ensuring professional front-facing experiences
- Manage daily mail flow: collect, sort, distribute, and apply appropriate postage
- Sign for special deliveries and promptly notify intended recipients
- Coordinate print jobs with Agency partners and vendors
- gather quotes and oversee order placement
- Maintain copier supplies and report issues
- Process medical record and billing requests following HIPAA guidelines
- scan and archive requests in secure databases
- Respond to patient, attorney, and walk-in inquiries
- fulfill legal requests including subpoenas submitted to courts
- Communicate daily updates on request handling and any delays to the chain of command
- Oversee and improve records management workflows to support regulatory compliance and operational efficiency
- Serve as a HIPAA/PHI compliance advisor and contribute to training initiatives
- Assist the Safety and HR departments with projects, assessments, new hire onboarding, and Agency-wide events
- Participate in Agency improvement teams to support innovation and process refinement
- Maintain and distribute the internal phone extension list
- Help prepare and maintain safety programs, manuals, and policies
- Act as a driver's training instructor as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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