Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Flexible Schedule
Life insurance
Job Description
The hiring establishment is a medical agency focused on providing exceptional patient and visitor services, ensuring operational efficiency and strict compliance with healthcare regulations. This type of company plays a critical role in the healthcare industry by serving as a frontline point of contact for patients, vendors, employees, and visitors while maintaining a high level of professionalism and privacy in handling sensitive information. With a work environment characterized by a strong emphasis on security protocols, regulatory adherence, and teamwork, this agency fosters a culture of precision and respect vital to healthcare service delivery.
The role in question is a vital a... Show More
The role in question is a vital a... Show More
Job Requirements
- High school diploma or equivalent
- Six or more months of experience preferred
- Excellent verbal communication skills
- Ability to perceive and distinguish emotions during interactions via telephone and respond courteously
- Maintain acceptable attendance and adhere to scheduled work hours
- Ability to work within a team-oriented fast-paced customer-focused environment
- Working knowledge preferred but not required of Microsoft Office products including Word Excel PowerPoint Access and Outlook
- Other software knowledge preferred but not required includes OnBase TriTech and medical record billing software
- Knowledge of HIPAA law is helpful
- Must have and maintain an acceptable driving record
Job Qualifications
- High school diploma or equivalent
- Six or more months of experience preferred
- Excellent verbal communication skills
- Ability to perceive and distinguish emotions during interactions via telephone and respond courteously
- Ability to work within a team-oriented fast-paced customer-focused environment
- Working knowledge preferred but not required of Microsoft Office products including Word Excel PowerPoint Access and Outlook
- Other software knowledge preferred but not required includes OnBase TriTech and medical record billing software
- Knowledge of HIPAA law is helpful
- Must have and maintain an acceptable driving record
Job Duties
- Operate a multi-line switchboard efficiently answering directing and documenting incoming calls
- Greet and assist patients guests and vendors verifying credentials and issuing visitor badges in alignment with security protocols
- Provide courteous and effective support to employees visitors and callers ensuring professional front-facing experiences
- Manage daily mail flow including collecting sorting distributing and applying appropriate postage
- Sign for special deliveries and promptly notify intended recipients
- Coordinate print jobs with agency partners and vendors gathering quotes and overseeing order placement
- Maintain copier supplies and report issues
- Process medical record and billing requests following HIPAA guidelines scanning and archiving requests in secure databases
- Respond to patient attorney and walk-in inquiries fulfilling legal requests including subpoenas submitted to courts
- Communicate daily updates on request handling and any delays to the chain of command
- Oversee and improve records management workflows to support regulatory compliance and operational efficiency
- Serve as a HIPAA PHI compliance advisor and contribute to training initiatives
- Assist the Safety and HR departments with projects assessments new hire onboarding and agency-wide events
- Participate in agency improvement teams to support innovation and process refinement
- Maintain and distribute the internal phone extension list
- Help prepare and maintain safety programs manuals and policies
- Act as a drivers training instructor as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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