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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Paid holidays
Professional Development
Job Description
Our company, located in Fort Wayne, is a well-established organization specializing in industrial products related to pipes, valves, and fittings. We pride ourselves on our commitment to excellence and fostering a collaborative work environment. We operate within an industry where precision, quality, and customer service are paramount, making our team members vital to our continued success and growth. Our Fort Wayne location serves as a hub for both operational efficiency and administrative excellence, supporting a diverse range of departments including sales, warehousing, and customer service. We believe in empowering our employees with the tools and support necessary to thrive in... Show More
Job Requirements
- High school diploma or equivalent required
- Experience in administrative, receptionist, or office support roles required
- Ability to communicate effectively both verbally and in writing with customers and employees in a professional manner
- Proficient in Microsoft Office and documentation platforms such as SharePoint or Confluence
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and priorities
- Must be able to lift 15 pounds
- Comfortable working in both office and industrial environments
- Must be able to access and navigate each department at the organization’s facilities
- Prolonged periods of sitting at a desk and working on a computer
Job Qualifications
- High school diploma or equivalent required
- Bachelor’s degree in business, Technical Communication, or a related field preferred
- Experience in administrative, receptionist, or office support roles required
- Experience with technical, business writing, editing, or documentation (policies, SOPs, or procedures) is a strong plus
- Strong organizational skills and attention to detail, especially in writing and formatting documentation
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and experience with documentation platforms such as SharePoint, Confluence, or similar
- Strong written and verbal communication skills
- Ability to interact effectively with cross-functional teams including warehouse staff, office staff, and sales representatives
- Self-motivated with the ability to manage multiple projects and priorities
Job Duties
- Greet and assist customers, vendors, and visitors in a friendly and professional manner
- Answer and manage incoming calls, ensuring accurate routing to appropriate departments
- Monitor and update phone system statuses to support efficient call handling
- Provide general information and assist with basic inquiries
- Receive and distribute mail, packages, and deliveries
- Maintain a clean, organized, and welcoming front desk area
- Coordinate with internal departments to ensure strong communication and customer service
- Assist in drafting, editing, and formatting internal policies, procedures, and SOPs
- Maintain organized documentation files and version control
- Support updates to employee handbook, forms, and internal communications
- Assist HR and leadership with documenting processes and standardizing workflows
- Review documents for clarity, consistency, and accuracy
- Help track updates and ensure documents are current and accessible
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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