Receptionist & Documentation Specialist

Fort Wayne, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Paid holidays

Professional Development

Job Description

Our company, located in Fort Wayne, is a well-established organization specializing in industrial products related to pipes, valves, and fittings. We pride ourselves on our commitment to excellence and fostering a collaborative work environment. We operate within an industry where precision, quality, and customer service are paramount, making our team members vital to our continued success and growth. Our Fort Wayne location serves as a hub for both operational efficiency and administrative excellence, supporting a diverse range of departments including sales, warehousing, and customer service. We believe in empowering our employees with the tools and support necessary to thrive in their roles and contribute meaningfully to the company’s objectives.

We are currently seeking a dedicated and versatile Receptionist and Documentation Specialist to join our Human Resources Department. This hybrid position uniquely combines front desk operations with internal documentation responsibilities, offering an ideal opportunity for a professional who enjoys both customer interaction and meticulous administrative work. Working under the supervision of the Human Resources Manager, this full-time role operates Monday through Friday from 7:30 a.m. to 4:30 p.m. and is classified as non-exempt, making the position eligible for overtime.

As the first point of contact, the Receptionist and Documentation Specialist will represent our company to customers, vendors, and visitors, ensuring a welcoming and professional environment. In parallel, the role supports the maintenance and management of internal documentation, including company policies, procedures, standard operating procedures (SOPs), and employee handbooks. This position requires a proactive individual with exceptional organizational skills, a strong attention to detail, and the ability to manage multiple priorities. Proficiency in Microsoft Office applications and experience with documentation platforms like SharePoint and Confluence are important for success in this role.

The ideal candidate will have a background that includes administrative or receptionist experience, coupled with familiarity or interest in technical and business writing. Knowledge of industrial products and terminology related to pipes, valves, and fittings will be highly advantageous. The ability to communicate clearly with diverse teams across the organization is essential, as the role involves coordinating information flow between departments such as sales, warehouse, and HR. This position offers a unique blend of dynamic customer-facing duties and detailed documentation tasks, making it an engaging and multifaceted role within our Human Resources Department.

Job Requirements

High school diploma or equivalent required
Experience in administrative, receptionist, or office support roles required
Ability to communicate effectively both verbally and in writing with customers and employees in a professional manner
Proficient in Microsoft Office and documentation platforms such as SharePoint or Confluence
Strong organizational skills and attention to detail
Ability to manage multiple tasks and priorities
Must be able to lift 15 pounds
Comfortable working in both office and industrial environments
Must be able to access and navigate each department at the organization’s facilities
Prolonged periods of sitting at a desk and working on a computer

Job Qualifications

High school diploma or equivalent required
Bachelor’s degree in business, Technical Communication, or a related field preferred
Experience in administrative, receptionist, or office support roles required
Experience with technical, business writing, editing, or documentation (policies, SOPs, or procedures) is a strong plus
Strong organizational skills and attention to detail, especially in writing and formatting documentation
Proficient in Microsoft Office (Excel, Word, PowerPoint) and experience with documentation platforms such as SharePoint, Confluence, or similar
Strong written and verbal communication skills
Ability to interact effectively with cross-functional teams including warehouse staff, office staff, and sales representatives
Self-motivated with the ability to manage multiple projects and priorities

Job Duties

Greet and assist customers, vendors, and visitors in a friendly and professional manner
Answer and manage incoming calls, ensuring accurate routing to appropriate departments
Monitor and update phone system statuses to support efficient call handling
Provide general information and assist with basic inquiries
Receive and distribute mail, packages, and deliveries
Maintain a clean, organized, and welcoming front desk area
Coordinate with internal departments to ensure strong communication and customer service
Assist in drafting, editing, and formatting internal policies, procedures, and SOPs
Maintain organized documentation files and version control
Support updates to employee handbook, forms, and internal communications
Assist HR and leadership with documenting processes and standardizing workflows
Review documents for clarity, consistency, and accuracy
Help track updates and ensure documents are current and accessible