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Receptionist and Constituent Services Representative
Job Overview
Compensation
Salary
Range $32,895.00 - $45,506.00
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Flexible work schedule
Job Description
The Constituent Services Representative position is an integral role within the office of the Attorney General, a governmental establishment focused on serving the public with integrity and responsiveness. The Attorney General's office is dedicated to upholding justice and protecting the rights of constituents through active communication, legislative awareness, and outreach. This office operates in a dynamic environment where accurate and timely communication is essential to bridging the gap between the government and the community it serves.
This role specifically involves managing communications between constituents and the Attorney General's office, ensuring that each interaction is handled professionally and empathetically to... Show More
This role specifically involves managing communications between constituents and the Attorney General's office, ensuring that each interaction is handled professionally and empathetically to... Show More
Job Requirements
- 4-year bachelor’s degree from an accredited university preferred but not required
- Exceptional written and verbal communications skills
- Broad understanding of current events
- Detailed knowledge of local, state and federal government
- Ability to work effectively in a fast-paced environment managing multiple tasks and priorities with accuracy and professionalism
- Previous customer service experience strongly desired
- Proven ability to handle confidential information and documentation with discretion, integrity, and adherence to office policies
- Ability to learn new concepts quickly
- Able to handle stressful situations
Job Qualifications
- Exceptional written and verbal communications
- Broad understanding of current events
- Detailed knowledge of local, state and federal government
- Ability to work effectively in a fast-paced environment managing multiple tasks and priorities
- Previous customer service experience strongly desired
- Proven ability to handle confidential information and documentation with discretion and integrity
- Ability to learn new concepts quickly
- Able to handle stressful situations
Job Duties
- Field, manage, and keep detailed records of all constituent communications
- Collaborate with the Outreach team to draft letters, certificates, and other official materials
- Check guests in for office visits
- Communicate actions of the Attorney General in a customer focused environment
- Maintain a detailed understanding of current state and federal legislation and government agencies
- Prepare briefing materials
- Draft and proofread correspondence
- Organize and maintain filing systems
- Develop and update contact databases
- Research projects as assigned by State Director
- Other duties assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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