Receptionist / Administrative Assistant - BT Army Post

Bankers Trust is a well-established financial institution known for its commitment to meaningful work, community engagement, and support for its employees. As a community-focused bank, Bankers Trust fosters an inclusive culture where team members find value not only in their individual roles but also in their contributions to the greater community. The bank has received multiple recognitions for its exemplary workplace culture, including being named a “Best Place for Working Parents,” earning the Greater Des Moines Partnership’s Inclusion Award four times, and being honored by readers of the Business Record as one of the “Best Businesses Supporting Local Charity.” These accolades reflect Bankers Trust's dedication to fostering a supportive, engaged, and rewarding work environment. The bank places a strong emphasis on employee development, competitive benefits, and a collaborative workplace atmosphere, making it a standout employer in the financial services industry.

This job opportunity is for a part-time casual Retail Receptionist/Admin Assistant position, averaging 20 hours per week. The role supports a Retail branch and, to a lesser degree, any departments located within the branch. As a key point of contact for clients and visitors, the Retail Receptionist/Admin Assistant plays a crucial role in welcoming guests, understanding their needs, and directing them to appropriate personnel. The position involves managing telephone inquiries, taking messages, distributing mail, and providing additional administrative support. Depending on branch requirements, the role may also include responsibilities as a Consumer Services Representative or serve as backup support for the Customer Service Call Center.

The Retail Receptionist/Admin Assistant’s duties include greeting visitors in person or on the phone, maintaining security measures such as monitoring visitor logs and issuing visitor badges, and ensuring the safe and clean upkeep of the reception area. The role requires familiarity with the bank’s divisions, products, and services to effectively guide visitors and recommend relevant solutions. Responsibilities also involve various administrative tasks such as processing client check orders, issuing debit and gift cards, notarizing documents, handling address updates, and managing mail distribution.

Additional key functions cover safe deposit box management, assisting with workflow coordination among team members, and troubleshooting customer inquiries related to mobile and internet banking. The position requires a customer-service oriented mindset, the ability to handle transactional disputes, and adherence to the bank’s Customer Service Excellence Agreement and Sales Ethics Roadmap. Other administrative duties include supply ordering, vendor coordination, event execution for customers, correspondence preparation, schedule management, and branch reporting.

Candidates should have a high school diploma or GED, with at least one year of customer-service experience. Notary Public certification is required or must be obtained within 60 days of hire. Prior office or receptionist experience is preferred, along with skills in scheduling and calendar management. The role demands flexibility in scheduling, professionalism, strong interpersonal communication skills, and the ability to work effectively both independently and as part of a team.

The position is onsite and offers a competitive hiring salary range of $20.00 to $23.00 per hour, commensurate with experience and education. In addition to base pay, candidates may be eligible for annual bonuses, incentives, or commissions as applicable. Work hours vary Monday through Friday, 7:30 a.m. to 5:45 p.m., with Saturday shifts from 8:30 a.m. to 12:30 p.m. Overall, this part-time casual role at Bankers Trust offers a great opportunity for individuals seeking a supportive, community-focused workplace with meaningful responsibilities in a dynamic banking environment.