Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.47 - $1.00
Work Schedule
Standard Hours
Job Description
The hiring establishment is a community-oriented agency dedicated to providing comprehensive support and resources to individuals and families within Caddo Parish. The agency operates as a vital hub for connecting clients with a broad array of services, ensuring that every visitor and caller receives prompt and accurate assistance in navigating available programs. This full-time position, which spans 26 pay periods, reflects the agency's commitment to maintaining a high standard of client engagement and resource management. The agency prides itself on fostering an inclusive and welcoming environment, where clients can feel supported and valued upon their first contact with the organization.
The Receptionist role is integral to this mission, serving as the frontline representative of the agency. This position entails greeting all visitors with professionalism and warmth, managing the flow of incoming calls diligently, and directing mail to the correct departments or centers to ensure seamless operational efficiency. Beyond administrative duties, the Receptionist acts as a critical liaison between clients seeking assistance and the myriad of community resources available to them. This involves maintaining a well-organized and up-to-date catalog of local agencies and their services, with a specific focus on resources pertinent to the Caddo Parish area.
Key responsibilities include handling employment applications by reviewing them for completeness and routing them appropriately, assisting human resources personnel with employment verification, and managing crucial office systems such as postage meter operations and visitor identification controls. The Receptionist must exhibit strong technical proficiency with office equipment including computers, copiers, fax machines, multi-line phone systems, and automated postage machines. Personal attributes such as a pleasing demeanor, initiative, and a positive attitude are essential to foster a welcoming atmosphere for clients and visitors alike.
This position reports directly to the Vice President/Assistant CEO of the Agency, highlighting its importance within the organizational hierarchy. The role demands exceptional verbal and interpersonal communication skills to effectively interact with clients, colleagues, and external community partners. Familiarity with the local community's neighborhoods and resources enhances the Receptionist's ability to provide meaningful guidance and support to those in need.
Working in this position offers a unique opportunity to contribute significantly to community well-being by ensuring that clients access the assistance they require efficiently and effectively. The agency values experienced candidates who have a high school diploma or GED and at least two years’ experience in receptionist, clerical, or telephone roles. The Receptionist position embodies a blend of administrative expertise, community engagement, and client-focused service delivery that is crucial for the agency's operations and reputation within the Caddo Parish community.
The Receptionist role is integral to this mission, serving as the frontline representative of the agency. This position entails greeting all visitors with professionalism and warmth, managing the flow of incoming calls diligently, and directing mail to the correct departments or centers to ensure seamless operational efficiency. Beyond administrative duties, the Receptionist acts as a critical liaison between clients seeking assistance and the myriad of community resources available to them. This involves maintaining a well-organized and up-to-date catalog of local agencies and their services, with a specific focus on resources pertinent to the Caddo Parish area.
Key responsibilities include handling employment applications by reviewing them for completeness and routing them appropriately, assisting human resources personnel with employment verification, and managing crucial office systems such as postage meter operations and visitor identification controls. The Receptionist must exhibit strong technical proficiency with office equipment including computers, copiers, fax machines, multi-line phone systems, and automated postage machines. Personal attributes such as a pleasing demeanor, initiative, and a positive attitude are essential to foster a welcoming atmosphere for clients and visitors alike.
This position reports directly to the Vice President/Assistant CEO of the Agency, highlighting its importance within the organizational hierarchy. The role demands exceptional verbal and interpersonal communication skills to effectively interact with clients, colleagues, and external community partners. Familiarity with the local community's neighborhoods and resources enhances the Receptionist's ability to provide meaningful guidance and support to those in need.
Working in this position offers a unique opportunity to contribute significantly to community well-being by ensuring that clients access the assistance they require efficiently and effectively. The agency values experienced candidates who have a high school diploma or GED and at least two years’ experience in receptionist, clerical, or telephone roles. The Receptionist position embodies a blend of administrative expertise, community engagement, and client-focused service delivery that is crucial for the agency's operations and reputation within the Caddo Parish community.
Job Requirements
- High school diploma or GED
- Minimum two years experience in receptionist, clerical, or telephone roles
- Proficiency in operating office equipment including multi-line phone systems, copiers, fax machines, and postage machines
- Strong verbal and interpersonal communication skills
- Ability to maintain updated directories and filing systems
- Knowledge of compliance with federal and state poster requirements
- Familiarity with community resources and neighborhoods
- Positive attitude and pleasing personality
- Basic computer skills
Job Qualifications
- High school diploma or GED
- Minimum two years experience in receptionist, clerical, or telephone roles
- Strong verbal and interpersonal skills
- Good overall communication abilities
- Pleasing personality with initiative and positive attitude
- Familiarity with community resources and Caddo Parish neighborhoods
- Basic computer skills
- Proficiency in using office equipment such as computers, copiers, calculators, fax machines, and multi-line phone systems
Job Duties
- Answer incoming calls and welcome visitors to the agency, directing them to the correct department, staff member, or external agency as needed
- Serve as a liaison between individuals seeking assistance and community resources
- Keep an updated directory of local agencies and their services, ensuring information is accurate and easily accessible
- Manage the agency's postage meter operations by logging all incoming and outgoing mail, determining postage needs for outgoing correspondence, and preparing monthly usage reports
- Maintain a current listing of in-house contact numbers for staff members
- Ensure compliance with federal and state law poster requirements by keeping necessary postings up-to-date within the agency
- Receive employment applications, review them for completeness, and forward to the appropriate human resources personnel
- Work with human resources staff to verify employee employment status when necessary
- Organize and maintain filing systems for records in the Human Resource Department as well as other departments when required
- Operate office equipment efficiently for copying, faxing, and using the automated postage machine as needed
- Oversee the issuance and collection of identification badges for both staff members and visitors
- Manage visitor check-in/out procedures by ensuring all guests sign designated logs upon entering or exiting the facility
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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