Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $20.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Professional development opportunities
Employee assistance program
Job Description
The hiring organization is a professional services firm dedicated to providing exceptional client support and administrative efficiency. This organization values effective communication, timely service, and professional interactions with clients, visitors, and staff. Known for fostering a collaborative and respectful work environment, the firm emphasizes quality service delivery and operational excellence in its daily functions. As a respected entity in its field, it offers comprehensive support roles that contribute significantly to the organization’s success and reputation.
The role of the Receptionist is key in maintaining the smooth flow of activities at the front desk and in administrative capacities. The Receptionist will serve as the first point of contact for all clients and visitors, ensuring a warm and professional welcome either in person or via telephone. This position requires a high level of proficiency in managing multiple tasks, including greeting visitors, directing calls, assisting potential clients by routing their inquiries, and maintaining a safe and secure reception area. Additionally, the Receptionist handles various clerical duties such as mail distribution, filing, scanning, and coordinating boardroom setups for meetings.
Reporting to the Office Manager with a collaborative reporting line to the Intake Manager, the Receptionist works in a dynamic office environment that demands excellent organizational, communication, and time management skills. This role is full-time and based in the office, with standard hours from Monday to Friday totaling 40 hours per week, with some potential for overtime depending on project demands. The Receptionist is expected to perform a range of administrative support duties that are crucial to the firm’s operational success. The ideal candidate should possess strong interpersonal skills to manage client satisfaction surveys effectively and maintain professionalism when handling difficult situations. This position offers the opportunity to work in a structured setting with clear directions and the chance to contribute to the organization’s overall client service strategy.
The role of the Receptionist is key in maintaining the smooth flow of activities at the front desk and in administrative capacities. The Receptionist will serve as the first point of contact for all clients and visitors, ensuring a warm and professional welcome either in person or via telephone. This position requires a high level of proficiency in managing multiple tasks, including greeting visitors, directing calls, assisting potential clients by routing their inquiries, and maintaining a safe and secure reception area. Additionally, the Receptionist handles various clerical duties such as mail distribution, filing, scanning, and coordinating boardroom setups for meetings.
Reporting to the Office Manager with a collaborative reporting line to the Intake Manager, the Receptionist works in a dynamic office environment that demands excellent organizational, communication, and time management skills. This role is full-time and based in the office, with standard hours from Monday to Friday totaling 40 hours per week, with some potential for overtime depending on project demands. The Receptionist is expected to perform a range of administrative support duties that are crucial to the firm’s operational success. The ideal candidate should possess strong interpersonal skills to manage client satisfaction surveys effectively and maintain professionalism when handling difficult situations. This position offers the opportunity to work in a structured setting with clear directions and the chance to contribute to the organization’s overall client service strategy.
Job Requirements
- Minimum of high school diploma or GED
- Must be able to type 45 wpm accurately
- No supervisory responsibilities
- Full-time in office position
- Standard Monday - Friday, 40 hours per week
- Some overtime as necessary based upon projects
Job Qualifications
- Minimum of high school diploma or GED
- Must be able to type 45 wpm accurately
- Excellent clerical and general office administration skills
- Excellent written and verbal communication skills
- High command of English grammar, usage, punctuation and spelling
- Highly proficient in Microsoft Office Suite or similar software and computer knowledge
- Strong attention to detail
- Ability to meet timelines, maintain professional demeanor and adapt to changing priorities efficiently
- Establish and maintain effective work relationships
- Coordination to operate standard office equipment
- Exceptional interpersonal and customer service skills
- Patience and professionalism in dealing with difficult visitors and clients
Job Duties
- Welcome clients and visitors by greeting them, in person or on the telephone
- Alert firm personnel of visitor arrivals
- Assist potential clients by screening inquiry type and routing calls to appropriate legal team on a multi-line phone system
- Maintain reception area cleanliness and monitor potential security risks
- Assemble and stamp mailers by specific deadline
- Set up boardroom meeting space and provide refreshments to guests
- Distribute and oversee incoming and outgoing mail
- Complete clerical and other duties as requested
- Conduct client satisfaction surveys
- Daily administrative tasks including, but not limited to, filing, scanning, and managing schedules
- Regular, consistent, punctual attendance
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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