Receptionist

Clovis, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $21.00

Work Schedule

Rotating Shifts

Benefits

Medical

Dental

Vision

Life

PTO

Job Description

Accelerated Urgent Care is a thriving healthcare provider dedicated to delivering top-quality urgent medical care to patients across multiple regions in California. Established with a clear mission of prioritizing patient health, the company has expanded rapidly since its inception in 2012, doubling in size year after year. Currently operating 16 clinics across five regions, Accelerated Urgent Care has earned recognition as Kern County's Top Urgent Care center for six consecutive years, underlining its commitment to excellence and community service. The company prides itself on fostering a supportive and growth-oriented environment for its employees, with a strong emphasis on internal career advancement — an impressive 65% of its Administration and Management team originated from within the company. Core values such as friendliness, competence, respect, teamwork, compassion, hard work, integrity, humility, and dedication shape the organizational culture and guide every interaction with patients and colleagues alike.

This job opening is for a part-time Medical Receptionist position within Accelerated Urgent Care, a critical role that serves as the first point of contact for patients seeking care. The receptionist is responsible for a variety of administrative and patient service tasks, including scheduling appointments, interacting with patients and visitors both in person and via telephone or email, and ensuring that patients are properly registered and prepared for their visit. The role requires proficiency in utilizing practice management software, maintaining patient confidentiality, handling multi-line phone systems, and contributing to the smooth daily operation of the clinic. The Medical Receptionist acts as a welcoming representative who helps maintain efficient patient flow, answers inquiries, explains fees, and securely manages patient information.

Given its part-time status, this position offers flexible scheduling with varied and rotating shifts, accommodating work-life balance while providing the opportunity to be part of a dedicated healthcare team. The position is non-exempt and pays an hourly wage of $21.00. Benefits include medical, dental, vision, life insurance, and paid time off (PTO) — all designed to support the health and well-being of employees. The ideal candidate will have at least one year of relevant medical receptionist or customer service experience, strong organizational and communication skills, and the ability to work independently while following direction. Experience with electronic medical records and scheduling systems is preferred but not mandatory.

Joining Accelerated Urgent Care means becoming part of a fast-growing organization committed to quality healthcare delivery and employee development. This role is perfect for individuals who are passionate about healthcare administration, enjoy interacting with diverse patient populations, and want to contribute to a compassionate and efficient urgent care environment. If you are a detail-oriented, friendly professional looking for a part-time opportunity to make a difference in patient care and clinic operations, this Medical Receptionist role at Accelerated Urgent Care is an excellent fit.

Job Requirements

High school diploma or GED required
Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role
Knowledge of multi-line phone systems
Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
Knowledge of customer service principles and practices
Demonstrated initiative and strong organizational skills
Exceptional interpersonal communication skills with a positive tone and welcoming body language
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Deals with confidential information and/or issues using discretion and judgment
Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard
Must be able to have face-to-face conversations with patients and staff
Must be able to lift 25 lbs

Job Qualifications

High school diploma or GED
Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role
Knowledge of multi-line phone systems
Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
Knowledge of customer service principles and practices
Demonstrated initiative and strong organizational skills
Exceptional interpersonal communication skills with a positive tone and welcoming body language
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Deals with confidential information and/or issues using discretion and judgment
Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard
Must be able to have face-to-face conversations with patients and staff
Must be able to lift 25 lbs

Job Duties

Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone
Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries
Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool
Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity
Interacts with patients by answering questions, providing information, and keeping the reception area in order
After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary
Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment
Schedules to ensure efficient patient flow based on predetermined appointment availability
Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
Follows up with patients when they are a no-show for an appointment and may make calls to patients asking if they were satisfied with the service they received
Maintains general filing system and files appropriate correspondence electronically or manually
Receives, directs and relays telephone and fax messages
Responds to calls efficiently, not putting timesaving before the quality of service
Maintain inventories of supplies and provide a list of what is needed to the Team Leader
Must be able to cover Medical Reception/Call Center desk as needed
Performs other general administrative tasks as directed by the team lead