Receptionist

Beth Israel Lahey Health (BILH) Primary Care, located in Danvers, Massachusetts, is a leading healthcare organization dedicated to providing comprehensive, patient-centered care. As part of a large network of hospitals, outpatient services, and specialty care providers, BILH brings together over 35,000 healthcare professionals including nurses, doctors, technicians, therapists, researchers, and educators. The organization emphasizes collaboration and compassion, aiming to make a positive impact on patients' lives and improving community health outcomes. Beth Israel Lahey Health operates with a strong commitment to innovation, evidence-based practices, and patient safety, fostering a supportive and inclusive work environment where caregivers and administrative staff alike contribute to its mission. Recognized as an equal opportunity employer, it also values diversity and inclusion, encouraging applications from veterans and individuals with disabilities.

The Administrative Assistant role within BILH Primary Care is a crucial frontline position that directly influences the patient experience and the efficiency of care delivery. This full-time, day-shift job involves a dynamic combination of clerical and customer service responsibilities at the very heart of the primary care office. The employee serves as the first point of contact for patients and visitors, embodying the highest standards of professionalism and compassion. The role demands an individual who is adept at multitasking, has excellent communication skills, and is detail-oriented to ensure smooth office operations.

Key responsibilities include managing phone interactions, patient registration, scheduling appointments, collecting co-payments, handling billing inquiries, and conducting appointment confirmation calls. This variety of tasks ensures that patients receive the right care at the right time, contributing positively to their overall healthcare journey. The position requires proficiency with computer systems and applications to accurately document and retrieve patient information.

The pay range for this role is $20.00 to $28.14 per hour, with actual pay determined by factors such as experience, education, seniority, training, and certifications. Additional compensation may be available through shift differentials, overtime, call pay, and premium pay, consistent with applicable labor laws. Beth Israel Lahey Health also enforces a mandatory influenza vaccination policy for all staff, underscoring its dedication to patient and staff safety. Working at BILH offers the opportunity to be part of a highly respected health care system, making meaningful contributions every day alongside a team of skilled and caring professionals. This role is ideal for someone looking to join a stable and mission-driven organization where their skills in administrative support and customer service can flourish while making an impact in the health sector.