Receptionist

The hiring establishment is a well-established medical office that operates under the direction of a Business Office Manager. This healthcare-focused organization is dedicated to providing exceptional patient care and efficient business operations, functioning within a fast-paced medical environment. The office specializes in managing patient services, insurance verification, medical records, scheduling, and patient communication, all vital aspects of a healthcare facility aimed at delivering seamless patient experiences and maintaining thorough medical documentation.

As a medical office or hospital-affiliated entity, this company emphasizes teamwork, multi-tasking, and excellent customer service. The office environment is dynamic and requires staff to be adaptable and skilled in handling multiple responsibilities simultaneously while maintaining professional communication and coordination with both internal staff and external healthcare providers.

The position available is for a full-time receptionist who will serve as a key point of contact within the business office. Reporting to the Business Office Manager, the receptionist will be responsible for various administrative and front desk duties essential to the smooth functioning of the office. These duties include scheduling patient appointments, verifying insurance information prior to patient arrival, and managing medical records and patient communication. This role is critical in ensuring that patient charts are accurately prepared and that necessary documentation, including medical consents and physician orders, is properly placed and labeled.

Successful candidates will possess outstanding multi-tasking capabilities, strong communication skills, and a high level of teamwork aptitude to keep pace with the demands of a busy medical office. They must also demonstrate a history of positive customer service interactions and programs, reflecting the office's commitment to patient satisfaction and professional service.

Key responsibilities extend to handling insurance pre-certifications, requesting office notes from referring physicians for authorizations, calculating and informing patients about their amounts due, and communicating effectively with physicians' offices. Additionally, the position involves outbound collection calls to patients to address medical invoices and set up payment plans, requiring knowledge of healthcare financing and medical collections. Adherence to federal, state, and client collection laws and guidelines is mandatory.

The role offers an hourly wage of up to $25, depending on the individual's qualifications and experience. Benefits include competitive medical and dental insurance coverage, a 401(k) retirement plan, paid time off, and life insurance. This comprehensive package underscores the organization's investment in the well-being and security of its employees.

This position suits candidates who are dedicated to contributing positively to the hospital or medical office environment, eager to improve operational efficiency, and capable of managing multiple tasks with precision. The receptionist will play a pivotal role in supporting the medical staff and enhancing patient care through effective administrative support, making this an excellent opportunity for professionals seeking growth within the healthcare administration field.