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Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.50 - $19.00
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Work Schedule

Standard Hours
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Benefits

PPO medical plan
High deductible medical plan
Flexible spending account
Health savings account
dental coverage
vision coverage
401K with employer matching
Life insurance
short-term disability
long-term disability
Employee assistance program
Wellness Program
Earned Time Off

Job Description

Rehabilitation Hospital of Northwest Ohio, located in Toledo, Ohio, is a leading inpatient rehabilitation facility dedicated to providing comprehensive rehabilitative care to patients throughout the Toledo metropolitan area and beyond. As a premier hospital specializing in rehabilitation, it offers a full spectrum of services aimed at restoring hope, functionality, and independence to individuals recovering from serious medical conditions such as strokes, brain and spinal cord injuries, complex orthopedic surgeries, and other critical health challenges that require intensive therapeutic intervention. The hospital is fully accredited and ranks among the nation's top rehabilitation hospitals, recognized for its commitment to delivering efficient, effective care designed to help patients achieve significant improvements and confidently return to their daily lives.

At Rehabilitation Hospital of Northwest Ohio, the patient experience is personalized through individualized care plans and one-on-one therapy sessions conducted in state-of-the-art therapy gyms and rehab gardens. The hospital's multidisciplinary team of compassionate and skilled specialists focuses on advanced neurological rehabilitation, orthopedic and sports injury rehabilitation, and cardiopulmonary rehabilitation. This dedicated approach ensures that each patient receives the precise care necessary to maximize recovery and improve quality of life.

Located in Toledo, Ohio, the hospital benefits from its vibrant city surroundings. Toledo is known for its cultural attractions, beautiful green spaces, and a revitalized waterfront along Lake Erie. The city combines affordability with a high quality of life and offers a welcoming community environment with notable landmarks like its zoo and art museum.

We are currently seeking a Receptionist to join our team of passionate patient caregivers. This role plays a vital part in the seamless operation of the hospital by managing various telecommunication services that connect visitors, callers, staff, patients, and their families. As a participating hospital of Ernest Health, we provide robust employee recognition, wellness, and retention programs designed to enhance the work experience and celebrate achievements. Employees are encouraged to share their work experiences via "My Ernest Journey" and the Engagement Survey, reflecting our commitment to listening and responding to employee feedback.

Our hospital supports its employees through comprehensive benefits designed to promote health and financial well-being, as well as work-life balance. Benefits include options for PPO and high deductible medical plans, flexible spending and health savings accounts, dental and vision coverage, 401K with employer matching, life insurance, and short- and long-term disability coverage. Additionally, wellness programs with quarterly challenges and participation incentives, an Employee Assistance Program, and accrued vacation time starting from the first day of employment ensure that staff members are supported in all aspects of their work and personal lives.

The Receptionist role is essential for providing exceptional service through managing hospital telecommunication channels, ensuring communication flows smoothly among all hospital stakeholders. This position requires someone with strong organizational skills, the ability to maintain confidentiality, and effective communication abilities. If you value working in a collaborative and professional environment where your role directly supports patient care and hospital operations, this opportunity with Rehabilitation Hospital of Northwest Ohio may be the perfect fit for you.

Job Requirements

  • High school diploma or equivalent
  • One year of reception experience in a healthcare setting preferred
  • Or any equivalent combination of education and experience
  • Demonstrated computer proficiency including data entry, word processing, email, and record management
  • Strong organizational and time management abilities
  • Effective written and verbal communication skills
  • Ability to maintain confidentiality and uphold safety standards
  • Capability to work collaboratively with multidisciplinary teams

Job Qualifications

  • One year of reception experience in a healthcare setting preferred
  • Or any equivalent combination of education and experience
  • Demonstrates general computer skills including data entry, word processing, email, and record management
  • Effective organizational and time management skills
  • Effective written and verbal communication skills
  • Ability to maintain quality and safety standards
  • Ability to maintain proper levels of confidentiality
  • Ability to work closely and professionally with others

Job Duties

  • Provide hospital telecommunication services including telephones, pagers, paging system, radio, and computer to connect communication between visitors, callers, staff, patients, and families
  • Maintain records related to telecommunications such as long distance phone calls, on-call employees, and pages
  • Integrate the hospital's mission and guiding principles into daily practice
  • Manage incoming calls and direct them to appropriate personnel or departments
  • Assist with scheduling and coordinating appointments or meetings
  • Maintain confidentiality and safety standards while communicating
  • Work collaboratively and professionally with other hospital staff members

Job Criteria

Experience

Entry Level (1-2 years)


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