Receptionist

New Country is a reputable automotive dealership known for its commitment to providing exceptional service to an elite clientele across the automotive industry. As a family-owned and operated business, New Country has deep roots in the local communities, pride themselves on fostering a family atmosphere, and maintain strong bonds with customers and partners alike. The dealership is engaged in various local community initiatives, charities, and nonprofit organizations, demonstrating a genuine dedication to serving and uplifting the cities and towns in which it operates. This deep community involvement simultaneously fosters a culture of solution-oriented teamwork and a supportive work environment where employees are actively encouraged to be dedicated and engaged. New Country’s employees are recognized for their professionalism, customer-first approach, and commitment to excellence in every aspect of their work, which reinforces the dealership’s reputation for quality and integrity.

The Receptionist/Switchboard Operator role at New Country is a full-time position with a competitive rate of pay ranging from $18 to $20 per hour. This position requires a personable individual who excels at phone communication, possesses a strong work ethic, and thrives in a fast-paced, customer-focused environment. Serving at the front line of customer interaction, the Receptionist/Switchboard Operator will routinely engage with a high volume of inbound sales and service calls and provide seamless communication between customers, sales teams, and service departments. The role demands professionalism and diplomacy to handle challenging customer situations effectively and maintain customer loyalty.

In addition to managing phone lines, this role involves collecting payments for service and parts customers, greeting clients upon arrival and departure, and maintaining a professional personal appearance and demeanor at all times. The Receptionist/Switchboard Operator must build strong working relationships across departments, facilitating smooth communication throughout the dealership and ensuring an exceptional customer service experience at all touchpoints. The candidate is expected to be adaptable, flexible with scheduling, and passionate about learning new technologies and software tools to support their responsibilities.

New Country values candidates with prior experience in telemarketing, hospitality, or automotive dealerships, as well as those familiar with customer relationship management (CRM) software and business switchboards. Additional skills that enhance success in this role include exceptional telephone etiquette, public relations experience, cold calling ability, computer proficiency especially with Microsoft Office Suite, and the ability to present a polished, professional appearance. The company prioritizes long-term job security, paid training, growth opportunities, and a benefits package that includes medical, dental, a 401K plan, and paid time off, making it an ideal workplace for individuals eager to build a prosperous career in the automotive sales and service industry.