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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Employee Assistance Program with Health Advocate
Well-Being Program
Neurodiversity and caregiver support
Various discounts on everyday items and services
Medical Coverage
401(k) retirement savings plan
Employee stock purchase plan
Job Description
H&R Block is a renowned tax preparation company that has built its reputation on providing expert tax advice and exceptional client service. Established with a commitment to helping individuals and businesses navigate complex tax landscapes, H&R Block continues to innovate and lead in the financial services industry. The company fosters a high-performing, connected culture where every associate feels a sense of belonging and is empowered to contribute meaningfully. Through its Block Next strategy, H&R Block emphasizes innovation, client experience, and sustainable growth, consistently adapting to meet the evolving needs of its clients and the market. As an equal opportunity employer,... Show More
Job Requirements
- High school diploma or equivalent
- Experience working in a fast-paced environment
- Previous customer service experience
- Ability to multi-task and prioritize effectively
- Strong organizational and time-management skills
- Proficiency in Microsoft Office and other computer applications
- Ability to work a flexible schedule and/or in multiple office locations
Job Qualifications
- High school diploma or equivalent
- Experience working in a fast-paced environment
- Previous customer service experience
- Ability to multi-task and prioritize effectively
- Strong organizational and time-management skills
- Proficiency in Microsoft Office and other computer applications
- Ability to work a flexible schedule and/or in multiple office locations
- Sales or marketing experience
Job Duties
- Answer phones and greet clients in a personalized, friendly, and professional manner
- Match clients with the most appropriate tax professional for their needs
- Schedule client appointments according to their preferences
- Ensure all client needs are met during service, in person, over the phone, or virtually
- Maintain office cleanliness and organization of resources in collaboration with team members
- Perform other duties as assigned to support office operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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