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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $29,643.71 - $47,429.94
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holidays
401(k) Plan
Flexible telecommute policy
Job Description
PacificSource is a respected not-for-profit health insurance organization founded in 1933, committed to delivering quality, affordable health care across Idaho, Oregon, Montana, and Washington. With a history rooted in serving its communities, PacificSource has built a strong reputation for promoting health equity and partnering with providers to enhance access to optimal care. The company prioritizes its more than 525,000 members by offering coverage options that support health and wellness, aiming to make a meaningful difference in people's lives.
PacificSource is more than just a health insurance provider; it is a values-driven organization that emphasizes diversity, inclusivity, and su... Show More
PacificSource is more than just a health insurance provider; it is a values-driven organization that emphasizes diversity, inclusivity, and su... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year of experience in a reception or multiline phone role preferred
- Typing and 10-key skills required
- Ability to communicate clearly and effectively
- Capable of sitting or standing for extended periods
- Ability to perform light lifting and repetitive motions
- Commitment to maintain confidentiality under HIPAA
- Reliable attendance and punctuality
- Flexibility to assist with clerical tasks across departments
Job Qualifications
- High school diploma or equivalent
- One year of experience in multiline phone or reception duties preferred
- Typing and 10-key proficiency required
- Computer skills preferred
- Strong communication and organizational skills
- Ability to multitask and work collaboratively
- Knowledge of customer service principles
- Familiarity with privacy and confidentiality regulations
Job Duties
- Answer incoming calls promptly and courteously according to customer service standards
- Assist callers by determining needs and directing calls appropriately
- Greet and assist visitors professionally and efficiently
- Manage office maintenance coordination with building services and vendors
- Receive premium payments and issue receipts securely
- Maintain a professional lobby environment
- Perform clerical duties including address changes, survey documentation, and packet preparation
- Maintain office supply inventory and order supplies as needed
- Ensure safety of employees and guests and relay urgent information
- Assist other departments with clerical tasks as required
- Adhere to privacy policies and HIPAA regulations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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