Receptionist

Ann Arbor, MI, USA|

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

flexible schedule

Paid training

Employee Discounts

supportive work environment

Opportunity for advancement

team-oriented culture

Job Description

Great Clips is a well-known and trusted brand in the hair salon industry, recognized for delivering quality haircare services through a team-oriented approach. The company prides itself on creating an inviting and seamless experience for every customer, beginning from the moment they check in until their service is completed. This commitment to exceptional customer service has helped Great Clips grow into one of the leading salon chains with a reputation for professionalism and convenience. Each salon is staffed by a dedicated team that works collaboratively to ensure every visitor feels valued and satisfied, encouraging repeat visits and fostering long-term customer relationships.

As part of the Great Clips team, the role of the Receptionist is pivotal to the overall customer experience. This part-time position, offering 20 to 30 hours per week with some weekend availability required, demands a friendly and professional individual who can manage multiple responsibilities efficiently within a fast-paced salon environment. Receptionists at Great Clips play a vital role in greeting clients warmly as they arrive, educating them on salon processes including online check-in and the wait time monitor, and managing the flow of customers between check-in and their service appointments.

The Receptionist will also handle transaction processing, provide retail product knowledge to customers, and maintain cleanliness and organization of the front desk and lobby area. Additionally, this role requires excellent communication skills to manage phone inquiries and to update customer records accurately. As a front-line representative, the Receptionist will assist stylists in maintaining a sanitary salon environment and resolve customer concerns effectively and professionally. Candidates should demonstrate a strong commitment to providing outstanding customer service while adapting to flexible schedules during peak times. Working at Great Clips means joining a brand with a focus on quality, teamwork, and customer satisfaction, offering an opportunity to grow within a supportive and dynamic salon environment.

Job Requirements

Must be available for some weekends
Ability to work 20-30 hours per week
High school diploma or equivalent
Experience in customer service preferred
Strong communication skills
Reliable and punctual
Ability to handle multiple tasks simultaneously
Commitment to teamwork and customer satisfaction
Basic computer proficiency

Job Qualifications

High school diploma or equivalent
Previous customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer skills
Knowledge of retail products is an advantage
Team-oriented mindset
Dedication to great customer service
Ability to work flexible hours including weekends

Job Duties

Warmly greet customers
Communicate and educate customers on Great Clips processes including online check-in and wait time monitoring
Process transactions and issue receipts
Provide general knowledge and recommendations on retail products
Manage customer flow between check-in and service
Maintain cleanliness and sanitation of front desk and lobby
Answer phone calls
Inform customers about services
Update customer contact records
Assist stylists with maintaining salon cleanliness and sanitation
Work a flexible schedule including peak times
Resolve customer issues efficiently and effectively