Receptionist

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $18.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Wellness Program

flexible spending accounts

401k plan

Paid Time Off

Paid parental leave

training and educational assistance

Employee assistance program

short-term disability

long-term disability

Life insurance

Pet insurance

Job Description

This job opportunity is with a well-established property management company specializing in managing homeowner associations (HOAs) and community living environments. The company is committed to fostering positive community relations and maintaining high standards of customer service and operational excellence. Serving a diverse portfolio of residential communities, the organization strives to create welcoming, safe, and well-organized neighborhoods where homeowners feel valued and supported. The work environment is professional, inclusive, and collaborative, offering employees the chance to grow within a company that values integrity, transparency, and responsiveness to community needs. Known for employing passionate professionals, the company continuously invests in training and support to enhance service delivery and resident satisfaction.

The role of Receptionist is critical to the daily operations of this property management office. As the primary point of contact for homeowners, vendors, and visitors, the Receptionist plays an essential role in ensuring that every interaction is handled with professionalism and warmth. This position involves managing the front desk, facilitating communication between residents and management, processing payments, maintaining accurate records, and providing administrative support to Community Managers and other office staff. The Receptionist must be highly organized, possess excellent communication skills, and demonstrate the ability to remain calm and effective in sensitive or high-pressure situations. A key aspect of this job includes addressing routine inquiries and concerns, scheduling appointments, managing payment transactions, and ensuring the office environment is neat and welcoming.

Successful candidates will appreciate a role that combines customer service with administrative functionality, contributing directly to the smooth functioning of the community they serve. This is a full-time position that offers a comprehensive benefits package inclusive of medical, dental, and vision coverage, retirement plans, paid time off, and various wellness programs. The position is ideal for individuals who thrive in a fast-paced office setting and value interpersonal interaction as much as organizational duties. Multitasking, attention to detail, and the ability to handle confidential information discreetly are essential qualities.

Overall, the Receptionist's position is an excellent entry point or advancing opportunity for professionals looking to build a career in property management or community services. The company offers a supportive environment where employees are encouraged to develop their skills and grow within their roles. Because the role requires regular engagement with diverse community members and team members, it fosters a collaborative atmosphere rooted in respect and mutual support. In summary, this position blends customer service, administrative responsibilities, and community interaction, making it a rewarding choice for those motivated by service and organizational effectiveness.

Job Requirements

High school diploma or equivalent
minimum of one year experience in receptionist, front desk, customer service, or administrative support role
basic understanding of office procedures, recordkeeping, and customer service best practices
strong customer service orientation
de-escalation and conflict management skills
excellent verbal and written communication skills
strong organizational and recordkeeping abilities
intermediate computer skills
ability to multitask and prioritize responsibilities
ability to maintain confidentiality
ability to lift and move items up to 15 pounds
ability to sit or stand for extended periods
willingness to work in a professional office environment
no driving required
ability to handle sensitive information appropriately

Job Qualifications

High school diploma or equivalent
minimum one year experience in receptionist, front desk, customer service, or administrative support role
basic understanding of office procedures, recordkeeping, and customer service best practices
prior experience in property management, HOA, or community management environments preferred
bilingual proficiency in English and Spanish preferred
experience handling cash, checks, or payment processing preferred
familiarity with scheduling systems, databases, or property management software preferred
strong customer service orientation
demonstrated de-escalation and conflict management skills
excellent verbal and written communication skills
strong organizational and recordkeeping abilities
intermediate computer skills including email and data entry
ability to multitask and work efficiently in a fast-paced environment
ability to maintain confidentiality and handle sensitive information appropriately

Job Duties

Greet homeowners and visitors in a professional and courteous manner
respond to walk-in inquiries providing general information or directing to appropriate staff
calmly de-escalate tense or sensitive situations while following company policies
answer and route incoming phone calls promptly and accurately
take clear messages and ensure timely follow-up
schedule appointments for Community Managers and coordinate meeting logistics
serve as primary contact for homeowner inquiries via phone, email, and in-person
provide accurate information about community policies, assessments, amenities, and HOA procedures
address and resolve routine homeowner concerns, escalating complex issues as needed
accept payments including checks for assessments and fees
maintain accurate and timely records of payments
properly secure checks for courier pickup
assist with payment-related questions confidentially
open and close the main office according to procedures
maintain cleanliness and organization of front desk and reception area
accept, sign for, and log deliveries
notify staff of received packages
receive, date-stamp, and distribute paperwork
assist homeowners with completing forms
sell and distribute amenity access devices per policy
maintain records of amenity device issuance and payments