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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Wellness Program
flexible spending accounts
401k plan
Paid Time Off
Paid parental leave
training and educational assistance
Employee assistance program
short-term disability
long-term disability
Life insurance
Pet insurance
Job Description
This job opportunity is with a well-established property management company specializing in managing homeowner associations (HOAs) and community living environments. The company is committed to fostering positive community relations and maintaining high standards of customer service and operational excellence. Serving a diverse portfolio of residential communities, the organization strives to create welcoming, safe, and well-organized neighborhoods where homeowners feel valued and supported. The work environment is professional, inclusive, and collaborative, offering employees the chance to grow within a company that values integrity, transparency, and responsiveness to community needs. Known for employing passionate professionals, the company continuously invests in training and... Show More
Job Requirements
- High school diploma or equivalent
- minimum of one year experience in receptionist, front desk, customer service, or administrative support role
- basic understanding of office procedures, recordkeeping, and customer service best practices
- strong customer service orientation
- de-escalation and conflict management skills
- excellent verbal and written communication skills
- strong organizational and recordkeeping abilities
- intermediate computer skills
- ability to multitask and prioritize responsibilities
- ability to maintain confidentiality
- ability to lift and move items up to 15 pounds
- ability to sit or stand for extended periods
- willingness to work in a professional office environment
- no driving required
- ability to handle sensitive information appropriately
Job Qualifications
- High school diploma or equivalent
- minimum one year experience in receptionist, front desk, customer service, or administrative support role
- basic understanding of office procedures, recordkeeping, and customer service best practices
- prior experience in property management, HOA, or community management environments preferred
- bilingual proficiency in English and Spanish preferred
- experience handling cash, checks, or payment processing preferred
- familiarity with scheduling systems, databases, or property management software preferred
- strong customer service orientation
- demonstrated de-escalation and conflict management skills
- excellent verbal and written communication skills
- strong organizational and recordkeeping abilities
- intermediate computer skills including email and data entry
- ability to multitask and work efficiently in a fast-paced environment
- ability to maintain confidentiality and handle sensitive information appropriately
Job Duties
- Greet homeowners and visitors in a professional and courteous manner
- respond to walk-in inquiries providing general information or directing to appropriate staff
- calmly de-escalate tense or sensitive situations while following company policies
- answer and route incoming phone calls promptly and accurately
- take clear messages and ensure timely follow-up
- schedule appointments for Community Managers and coordinate meeting logistics
- serve as primary contact for homeowner inquiries via phone, email, and in-person
- provide accurate information about community policies, assessments, amenities, and HOA procedures
- address and resolve routine homeowner concerns, escalating complex issues as needed
- accept payments including checks for assessments and fees
- maintain accurate and timely records of payments
- properly secure checks for courier pickup
- assist with payment-related questions confidentially
- open and close the main office according to procedures
- maintain cleanliness and organization of front desk and reception area
- accept, sign for, and log deliveries
- notify staff of received packages
- receive, date-stamp, and distribute paperwork
- assist homeowners with completing forms
- sell and distribute amenity access devices per policy
- maintain records of amenity device issuance and payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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