Receptionist

Mesa, AZ, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $16.25 - $22.75

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer in your local community

Job Description

Signal Butte Dentistry is a well-established dental practice dedicated to providing exceptional oral health care and fostering a positive patient experience. As part of PDS Health, the practice upholds a mission to create healthier and happier team members and patients alike. Signal Butte Dentistry is committed to delivering comprehensive dental services in a welcoming and professional environment, supported by a team of experienced professionals who strive to exceed patient expectations in every interaction. The practice places a strong emphasis on a culture of respect, teamwork, and continuous learning, ensuring that every patient feels valued and receives the highest quality of care.

The role of Receptionist at Signal Butte Dentistry is crucial in maintaining the front-line connection with patients and guests. This position is designed for individuals who are enthusiastic about advancing their career in the dental field by providing outstanding customer service and supporting efficient office operations. The Receptionist is the first point of contact for patients, responsible for greeting them warmly and professionally, whether in person or over the phone. The goal is to consistently deliver what is called the Perfect Patient Experience (PPE) and to contribute to creating Patients for Life (PFL) through positive and lasting impressions.

In this role, the Receptionist supports daily operational activities including scheduling appointments, managing patient check-in procedures, handling telephones efficiently, and ensuring the smooth flow of information between patients and the clinical team. The Receptionist must also be adept at using the practice management system to register patients, verify account information, and post payments according to company policies. Participation in team meetings and adherence to the company's behavioral framework and brand standards are essential.

Signal Butte Dentistry offers competitive compensation for the Receptionist position, ranging from $16.25 to $22.75 per hour, reflecting a commitment to rewarding qualified candidates appropriately. Additionally, employees benefit from a comprehensive package that includes medical, dental, and vision insurance, paid time off, tuition reimbursement, 401K retirement plans, and paid time to volunteer in the community. This role is ideal for self-motivated individuals who thrive in dynamic environments, possess excellent communication and organizational skills, and have a passion for patient advocacy and operational excellence.

Job Requirements

High school diploma or general education degree (GED)
prior coursework or on-the-job training in dentistry, insurance, or business preferred
knowledge of office practices and technology applications
ability to handle confidential patient records
strong interpersonal and communication skills
self-motivated and able to work independently and as part of a team
ability to manage multiple tasks efficiently
organized and detail-oriented
ability to maintain professionalism and comply with company policies and regulations

Job Qualifications

High school diploma or general education degree (GED)
prior coursework or on-the-job training in dentistry, insurance, or business preferred
knowledge of office practices, technology applications, and patient insurances
strong results-oriented work ethic with ability to set realistic goals and meet commitments
empathetic and ethical patient advocate
detailed, organized, and computer proficient with comprehensive knowledge of operational processes
financial acumen understanding profit drivers and utilizing metrics
effective influencer and active listener
self-motivated and reliable
excellent interpersonal, oral, and written communication skills
ability to maintain confidentiality with patient records
ability to manage tasks and time effectively without compromising quality
ability to work in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
support the Perfect Patient Experience (PPE) process by helping to get patients into the office and ensuring their comfort during visits
schedule appointments to ensure a smooth and productive day for healthcare providers
interact and communicate with patients and guests during their wait time
answer telephones promptly and handle all calls efficiently
complete all tasks on the front office checklist daily
post payments to patient accounts in accordance with company policies
act as subject matter expert in the practice management system for patient registration, e-check in, and account information accuracy
efficiently manage patient check-in, obtain necessary consents and notify back office of patient arrivals
confirm all patient appointments in accordance with office policies or at least two days in advance
return and resolve patient messages received from the Contact Center in a timely manner
actively participate in daily morning huddles, monthly team meetings, and other required meetings
understand business imperatives and how the role impacts metrics
demonstrate stewardship of the PDS Brand and make decisions consistent with the brand framework
support clinician on patient education regarding the Mouth-Body Connection
maintain professional appearance and demeanor according to company policies
ensure compliance with company policies as well as state, federal, and regulatory bodies
perform other duties as assigned