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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $16.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
The company is a prominent tour operations establishment known for its dedication to providing exceptional travel experiences and top-tier customer service. Positioned as a leader within the travel and tourism industry, the company prides itself on its commitment to client satisfaction, operational excellence, and fostering a supportive work environment. The reception area serves as the gateway to the company, representing the first point of contact for clients and visitors, making this role crucial to maintaining the company's reputable image. This position is ideal for individuals who value interaction with a diverse clientele and enjoy being at the center of operational... Show More
Job Requirements
- High school diploma or relevant qualification
- A minimum of 2 years proven experience in a similar role
- Ability to prioritize, work independently, and communicate orally and written effectively
- Excellent customer service skills
- Superb written and verbal communication skills
- Excellent organizational and multi-tasking abilities
- Strong knowledge of Microsoft Office programs
- Ability to speak clearly, calmly and maintain patience
Job Qualifications
- High school diploma or relevant qualification
- A minimum of 2 years proven experience in a similar role
- Ability to prioritize, work independently, and communicate orally and written effectively
- Excellent customer service skills
- Superb written and verbal communication skills
- Excellent organizational and multi-tasking abilities
- Strong knowledge of Microsoft Office programs
- Ability to speak clearly, calmly and maintain patience
Job Duties
- Responsible for answering, screening and routing all phone calls
- Responsible for answering all inquiries about the company
- Greet customers and visitors and provide them with superb customer service
- Contribute to a positive work climate and the overall team effort of the company
- Schedule meetings as requested and is responsible for coordinating meetings times in the departure room
- Responsible for maintaining snack pack inventory
- Ensure reception area is neat, presentable and equipped with necessary supplies
- Accept all letter and packages and coordinates mail flow in and out of the office
- Order all office supplies and equipment
- Maintain calendar of all Wichita office employees
- Serve as a backup to the reservations and tour department
- Coordinate recycle and shredding services
- Answer all online inquiries from customers
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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