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Job Overview
Compensation
Hourly
Range $14.50 - $19.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Dental Insurance
Vision Insurance
Employee assistance program
Professional Development
Job Description
This position is within an organization that places a strong emphasis on providing exceptional customer service to its diverse population, including the general public, residents, visitors, and other interested parties. The hiring establishment is focused on maintaining a secure, welcoming, and efficient environment where communication and assistance are priorities. It appears to be a facility where public interaction is frequent, possibly a community center, healthcare facility, or residential complex, where the need for a front-line representative is critical for operational flow and visitor experience.
The role is primarily responsible for managing all incoming phone communications, directing them appropriately, and gree... Show More
The role is primarily responsible for managing all incoming phone communications, directing them appropriately, and gree... Show More
Job Requirements
- Must be able to move intermittently throughout the workday
- Must be able to speak and write the English language understandably
- Must be able to cope with mental and emotional stress of the position
- Must function independently and have flexibility, personal integrity, and ability to work effectively with residents, personnel, and support agencies
- Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and carry such weight 50 feet
- May be necessary to assist in evacuation of residents during emergencies
Job Qualifications
- Must possess, as a minimum, a high-school diploma or its equivalent
- Proficient with Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Ability to multi-task, prioritize, and work under pressure
- Professional appearance and demeanor
- Ability to be resourceful, tactful, and proactive in dealing with issues
- Excellent communication and interpersonal skills
Job Duties
- Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages
- Greets all visitors entering the facility and directs or escorts them to their destination
- Assists residents, family members, employees and other visitors as needed
- Performs general administrative tasks such as word processing and data entry
- Maintains security by following procedures and controlling access including monitoring logbook and surveillance footage
- Maintains the general filing system and files all correspondences appropriately
- Receives and sorts daily mail, delivery, and couriers
- Reports any issues or concerns with residents to the Administrator
- Performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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