Receptionist

Alexandria, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $17.00 - $24.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer

Job Description

Foxchase Dental Group is a well-established dental practice dedicated to providing exceptional oral healthcare and a perfect patient experience. As a part of the larger network under PDS Health, Foxchase Dental Group prides itself on adhering to a strong company culture rooted in values, standards, and best operational practices. The group emphasizes creating lasting relationships with patients, fostering an environment where everyone feels welcomed, comfortable, and valued. This commitment to excellence extends to all team members, who are encouraged to embody the company ethos of professionalism, empathy, and a patient-first approach in every interaction. The organization's focus on continuous improvement and teamwork ensures a high standard of care and operational efficiency, making it a standout choice for dental professionals seeking both career growth and a supportive workplace environment.

The Receptionist role at Foxchase Dental Group is a pivotal position tasked with shaping the first impression of patients as they enter the practice. The person in this role is responsible for welcoming patients and guests, managing the appointment scheduling process, answering phones, and maintaining patient account information efficiently. With a key emphasis on delivering a Perfect Patient Experience (PPE) and creating Patients for Life (PFL), the Receptionist ensures every patient feels cared for from the moment they connect with the office, whether by phone or in person. This role requires a warm and approachable disposition, keen organizational skills, and a thorough understanding of office practices, technology applications, and patient insurance processes. The Receptionist acts as a liaison between patients and the clinical team, ensuring smooth communication and supporting operational flow to optimize provider productivity.

This is a full-time, hourly position with competitive pay ranging from $17.00 to $24.00 per hour, offering a range of benefits including medical, dental, and vision insurance, paid time off, tuition reimbursement, 401K, and paid volunteer time. Foxchase Dental Group is committed to diversity and inclusion, proudly operating as an Equal Opportunity Employer that values the unique contributions of each team member. Joining Foxchase Dental Group means becoming part of a professional, dynamic team devoted to enhancing oral health and improving lives in the community through compassionate care and operational excellence.

Job Requirements

High school diploma or equivalent
prior training or coursework in dentistry, insurance, or business preferred
knowledge of office practices and patient insurance
ability to use practice management systems effectively
strong communication skills
ability to manage time and prioritize tasks
reliability and self-motivation
confidentiality handling
ability to work in a fast-paced environment
compliance with company and regulatory policies

Job Qualifications

High School Diploma or general education degree (GED)
prior coursework or on-the-job training in dentistry, insurance, or business preferred
knowledge of office practices, technology applications, and patient insurances
energetic self-starter who sets realistic goals and meets commitments
empathetic and ethical patient advocate
detail-oriented, organized and structured with comprehensive knowledge of operational processes
financial acumen including understanding profit drivers and metrics
effective influencer with active listening and behavior observation skills
self-motivated and reliable
excellent interpersonal, oral and written communication skills
ability to maintain strict confidentiality with patient records
ability to manage multiple tasks in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
support the PPE process by facilitating patient entry and comfort
schedule appointments to ensure smooth and productive provider days
interact and communicate with patients and guests during their wait times
answer telephones in a timely and efficient manner
complete all daily front office checklist tasks
post payments to patient accounts per company policies
act as subject matter expert in practice management system for patient registration and account accuracy
efficiently check in patients, obtain consents, and notify back-office staff promptly
confirm patient appointments in line with office policies
return and resolve patient messages from the Contact Center timely
participate in daily morning huddles and team meetings
understand business imperatives and their impact on metrics
demonstrate stewardship of the PDS Brand framework
support clinician patient education on the Mouth-Body Connection
maintain professional appearance and demeanor
ensure compliance with company policies and regulatory bodies
perform other assigned duties