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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
401k
Paid time to volunteer
Job Description
Foxchase Dental Group is a well-established dental practice dedicated to providing exceptional oral healthcare and a perfect patient experience. As a part of the larger network under PDS Health, Foxchase Dental Group prides itself on adhering to a strong company culture rooted in values, standards, and best operational practices. The group emphasizes creating lasting relationships with patients, fostering an environment where everyone feels welcomed, comfortable, and valued. This commitment to excellence extends to all team members, who are encouraged to embody the company ethos of professionalism, empathy, and a patient-first approach in every interaction. The organization's focus on continuous improvement... Show More
Job Requirements
- High school diploma or equivalent
- prior training or coursework in dentistry, insurance, or business preferred
- knowledge of office practices and patient insurance
- ability to use practice management systems effectively
- strong communication skills
- ability to manage time and prioritize tasks
- reliability and self-motivation
- confidentiality handling
- ability to work in a fast-paced environment
- compliance with company and regulatory policies
Job Qualifications
- High School Diploma or general education degree (GED)
- prior coursework or on-the-job training in dentistry, insurance, or business preferred
- knowledge of office practices, technology applications, and patient insurances
- energetic self-starter who sets realistic goals and meets commitments
- empathetic and ethical patient advocate
- detail-oriented, organized and structured with comprehensive knowledge of operational processes
- financial acumen including understanding profit drivers and metrics
- effective influencer with active listening and behavior observation skills
- self-motivated and reliable
- excellent interpersonal, oral and written communication skills
- ability to maintain strict confidentiality with patient records
- ability to manage multiple tasks in a fast-paced environment
Job Duties
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- support the PPE process by facilitating patient entry and comfort
- schedule appointments to ensure smooth and productive provider days
- interact and communicate with patients and guests during their wait times
- answer telephones in a timely and efficient manner
- complete all daily front office checklist tasks
- post payments to patient accounts per company policies
- act as subject matter expert in practice management system for patient registration and account accuracy
- efficiently check in patients, obtain consents, and notify back-office staff promptly
- confirm patient appointments in line with office policies
- return and resolve patient messages from the Contact Center timely
- participate in daily morning huddles and team meetings
- understand business imperatives and their impact on metrics
- demonstrate stewardship of the PDS Brand framework
- support clinician patient education on the Mouth-Body Connection
- maintain professional appearance and demeanor
- ensure compliance with company policies and regulatory bodies
- perform other assigned duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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