Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Neches Federal Credit Union is a well-established financial institution with over $1 billion in assets and a membership base exceeding 80,000. Proudly rooted in the local community, Neches Federal Credit Union has built a reputation for commitment to its employees, members, and the surrounding areas it serves. Recognized as a Great Place to Work certified company, Neches values a culture of respect, integrity, teamwork, and outstanding service. This dedication to excellence is reflected in its aim to provide financial resources that improve the financial well-being of its members while fostering a family-like environment where employees, members, and community come together as one. Team Neches is known for upholding the credit union’s core commitments and mission, emphasizing the values of family, friends, and community.
The Receptionist role at Neches Federal Credit Union is a vital front-facing position responsible for providing a dynamic and welcoming service experience to all members. The receptionist acts as the initial point of contact, ensuring that members are greeted warmly and directed efficiently to the appropriate departments. This role demands excellent interpersonal skills, a friendly and positive attitude, and the ability to conduct oneself with empathy, courtesy, and tact in all member interactions. The ideal candidate will bring experience in customer service, demonstrate reliability through punctual attendance and dependable work habits, and possess the flexibility to handle a busy, multi-line telephone system with ease.
The position is full-time, non-exempt, based at the Administration location in Port Neches, and involves a 40-hour workweek with specific scheduled shifts Monday through Thursday from 8:15 AM to 5:15 PM, Fridays from either 8:15 AM to 5:15 PM or 9:15 AM to 6:15 PM, as well as rotating Saturday morning shifts from 6:45 AM to 10:15 AM. This role is perfect for someone who is capable of working independently and taking initiative within a fast-paced environment, while also thriving within a collaborative team that supports the credit union's mission and values.
Key responsibilities include greeting and guiding members, answering multi-line telephone systems professionally, and managing the sorting and distribution of incoming mail. Overall, the receptionist position is critical to maintaining the high standard of service that Neches Federal Credit Union is committed to, acting as the welcoming face of the credit union, and helping to facilitate the seamless experience that members expect.
The Receptionist role at Neches Federal Credit Union is a vital front-facing position responsible for providing a dynamic and welcoming service experience to all members. The receptionist acts as the initial point of contact, ensuring that members are greeted warmly and directed efficiently to the appropriate departments. This role demands excellent interpersonal skills, a friendly and positive attitude, and the ability to conduct oneself with empathy, courtesy, and tact in all member interactions. The ideal candidate will bring experience in customer service, demonstrate reliability through punctual attendance and dependable work habits, and possess the flexibility to handle a busy, multi-line telephone system with ease.
The position is full-time, non-exempt, based at the Administration location in Port Neches, and involves a 40-hour workweek with specific scheduled shifts Monday through Thursday from 8:15 AM to 5:15 PM, Fridays from either 8:15 AM to 5:15 PM or 9:15 AM to 6:15 PM, as well as rotating Saturday morning shifts from 6:45 AM to 10:15 AM. This role is perfect for someone who is capable of working independently and taking initiative within a fast-paced environment, while also thriving within a collaborative team that supports the credit union's mission and values.
Key responsibilities include greeting and guiding members, answering multi-line telephone systems professionally, and managing the sorting and distribution of incoming mail. Overall, the receptionist position is critical to maintaining the high standard of service that Neches Federal Credit Union is committed to, acting as the welcoming face of the credit union, and helping to facilitate the seamless experience that members expect.
Job Requirements
- High school diploma or equivalent
- At least 1 month of similar or related experience
- Demonstrated ability to work independently and take initiative
- Ability to handle multi-line telephone systems
- Excellent verbal and written communication skills
- Ability to provide exceptional member service through empathy and tact
- Dependability and punctuality
- Ability to work well in a team environment
Job Qualifications
- High school diploma or equivalent
- At least 1 month of similar or related experience
- Excellent interpersonal skills
- Verbal and written communication skills
- Ability to multi-task in a fast-paced environment
- Friendly, positive, and outgoing personality
- Ability to work independently and as part of a team
- Dependable with punctual and regular attendance
Job Duties
- Greeting and guiding members
- Answering a multi-line telephone system
- Sorting and distributing mail
- Assisting members to the appropriate departments
- Handling high volume of incoming calls
- Providing exceptional member service with empathy, courtesy, and tact
- Supporting the credit union’s mission and values
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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