H&R Block logo

Receptionist

Job Overview

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Employment Type

Temporary
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Work Schedule

Flexible
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Benefits

Employee assistance program
wellbeing program
Neurodiversity and caregiver support
Various discounts
Medical Coverage
401k retirement savings plan
Employee stock purchase plan

Job Description

H&R Block is a leading tax preparation and financial services company committed to empowering individuals and families to make informed financial decisions. With a rich history and a dedication to client success, H&R Block has built a reputation for providing expert tax advice, innovative solutions, and personalized service. The company is recognized for its strong culture that values diversity, inclusion, and the well-being of its associates. H&R Block operates with a clear mission to help people navigate their financial futures with confidence, offering a variety of services that range from tax preparation to financial planning.

This role is for a seasonal Client Service Professional/Receptionist at H&R Block, where the focus is on delivering excellent client service and building lasting relationships. As a Client Service Professional, you will serve as the first point of contact for clients, assisting them in making confident decisions about their taxes and finances. This position is ideal for individuals who enjoy helping others and thrive in a fast-paced, dynamic environment. You will engage with clients both in person and virtually, ensuring their needs are met with personalized attention. The role requires flexibility, strong organizational skills, and the ability to multitask effectively.

Joining H&R Block means being part of a company that values its people and invests in their development and well-being. The company promotes a connected culture where every associate feels a sense of belonging and purpose. H&R Block's long-term strategy, known as Block Next, focuses on innovation, enhancing the client experience, and sustainable growth, positioning the company as a leader in the tax and financial services industry.

As a seasonal team member, you will have the opportunity to experience firsthand the impact of your work on clients’ lives, helping them manage their financial responsibilities during tax season. H&R Block offers a supportive work environment where you are encouraged to embrace challenges and grow your skills. This role offers a unique chance to develop valuable expertise in client service, sales, and office operations, making it an excellent stepping stone for those looking to advance in their careers.

The employment is seasonal, designed to align with the tax preparation cycle, providing flexibility and the chance to gain meaningful experience during this peak period. H&R Block additionally provides benefits such as employee assistance programs, wellness initiatives, and various discounts for their associates, underscoring their commitment to total well-being. If you are passionate about helping people and eager to contribute to a trusted brand, this opportunity at H&R Block can provide a fulfilling and rewarding career path.

Job Requirements

  • High school diploma or equivalent
  • Ability to work flexible schedule and/or in multiple locations
  • Sales/marketing experience

Job Qualifications

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office

Job Duties

  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients needs have been met during service both in person, over the phone or virtually
  • Maintain office cleanliness and organization of resources with team members
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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