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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $20.00
Work Schedule
Standard Hours
Benefits
competitive pay rate
Paid Time Off
Paid holidays
Health Insurance
401K Matching
paid training and certifications
Career development opportunities
Job Description
SERVPRO of Roanoke, Montgomery & Pulaski CO. is a reputable franchise specializing in fire and water damage restoration services, dedicated to making the aftermath of disasters seem "Like it never even happened." As an essential part of the larger SERVPRO network, this franchise is committed to serving communities with swift, professional, and reliable restoration solutions. The company continuously strives for operational excellence and prides itself on delivering superior customer service while fostering a work environment where every team member can grow and develop their talents into a fulfilling career. This franchise primarily serves residential and commercial clients facing property damage,... Show More
Job Requirements
- High school diploma/GED (preferred)
- At least 2 years of customer service and/or office-related experience
- Excellent interpersonal and customer service skills
- Prior dispatch experience preferred
- Ability to multitask and remain detail-orientated
- Knowledge of local geographical area is preferred
- Must be knowledgeable in relevant computer applications
- Proficient with Microsoft Office Suite or related software
Job Qualifications
- High school diploma/GED (preferred)
- At least 2 years of customer service and/or office-related experience
- Excellent interpersonal and customer service skills
- Prior dispatch experience preferred
- Ability to multitask and remain detail-orientated
- Knowledge of local geographical area is preferred
- Must be knowledgeable in relevant computer applications
- Proficient with Microsoft Office Suite or related software
Job Duties
- Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers
- Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience
- Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution
- Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient and timely job completion
- Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations
- Perform other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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