Receptionist

SERVPRO of Roanoke, Montgomery & Pulaski CO. is a reputable franchise specializing in fire and water damage restoration services, dedicated to making the aftermath of disasters seem "Like it never even happened." As an essential part of the larger SERVPRO network, this franchise is committed to serving communities with swift, professional, and reliable restoration solutions. The company continuously strives for operational excellence and prides itself on delivering superior customer service while fostering a work environment where every team member can grow and develop their talents into a fulfilling career. This franchise primarily serves residential and commercial clients facing property damage, helping them recover from challenging situations through expert restoration and remediation services.

The role of Receptionist & Dispatcher at SERVPRO of Roanoke, Montgomery & Pulaski CO. is a critical position within the organization. This role is designed for individuals who thrive on providing exceptional customer service while managing high volumes of communication and coordination. As the first point of contact, the Receptionist & Dispatcher handles incoming lead calls and job referrals, promptly and accurately entering them into the system to ensure a seamless workflow. This role demands excellent multitasking skills, superior communication, and a warm, professional demeanor when interacting with clients and colleagues alike.

In this position, you will be responsible for dispatching and tracking job referrals to the appropriate operational teams, ensuring timely responses and efficient job completions. You will also collaborate with various teams to coordinate production schedules and on-call rotations, actively contributing to smooth operations and customer satisfaction. Your responsibilities extend to handling general phone inquiries, greeting visitors warmly, and providing solutions to customer inquiries or concerns, maintaining unwavering professionalism throughout every interaction.

The ideal candidate for this role is self-motivated and highly dependable, with a proactive attitude toward exceeding expectations. Attention to detail and ownership of responsibilities are valued traits in this position, as is a genuine enthusiasm for helping customers and supporting a winning team environment. Prior dispatch experience is preferred, and familiarity with the local geographical area is a plus, helping to enhance operational efficiency.

SERVPRO of Roanoke, Montgomery & Pulaski CO. offers a competitive pay rate and a comprehensive benefits package that includes paid time off (PTO), paid holidays, health insurance, 401K matching, and paid training with certifications. Employees in this role enjoy a supportive environment that nurtures professional growth and skill development, making this more than just a job—it's the opportunity to be part of a company that cares about its people and customers alike.

Working hours for this position are Monday through Friday from 8 am to 5 pm. The role involves prolonged periods of sitting at a desk with some physical requirements such as the ability to lift up to 25 pounds occasionally. If you are someone who loves working with people, enjoys being part of a team that values quality service and operational excellence, and is ready to take on new challenges in a dynamic environment, this Receptionist & Dispatcher role at SERVPRO is an excellent match for your career aspirations.