Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $18.00
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Work Schedule

Flexible
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Benefits

Career growth and training programs
BV Cares direct employee support program
Exclusive discounts and offers
complimentary unlimited continuing education courses
celebration of employee milestones and achievements
referral bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
mental health benefits
prescription benefits
Paid Time Off
401(k) savings with employer match
short-term disability
long-term disability
Life insurance

Job Description

Belmont Village Senior Living is a distinguished provider of luxury senior living communities operating in the United States and Mexico City, Mexico. The company is recognized for its commitment to offering exceptional care and an enriched living environment for seniors. With a portfolio that reflects a dedication to quality, Belmont Village fosters a culture rooted in core values such as trust, respect, teamwork, dignity, integrity, ownership, and continuous learning. Their diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles, ensuring that residents receive compassionate and attentive care.

Belmont Village Senior Living supports internal growth and career advancement opportunities through comprehensive strategic development plans and training programs led by subject matter experts within the organization. They emphasize a work environment that respects and nurtures the talents of employees, providing them with the tools and support necessary to succeed while making a meaningful difference in the lives of seniors. The company also highlights employee wellbeing by offering programs such as BV Cares, which extends direct support to employees facing severe and unexpected hardships.

The Receptionist role at Belmont Village Senior Living is a part-time position with shifts that vary. The role serves as the initial point of contact for residents, family members, vendors, and guests, making it central to the community’s communication and hospitality efforts. As a Receptionist, the candidate will be expected to provide exemplary customer service, ensuring every interaction promotes a warm, welcoming, and safe atmosphere. They will support administrative tasks as needed, including managing multi-line phone systems, coordinating packages, and collaborating with various departments to facilitate effective communication within the community.

This position is perfect for a professional who takes pride in their work, is reliable, and enjoys working in a dynamic environment focused on helping seniors thrive. The Receptionist must be proficient in handling customer inquiries with empathy and dignity, maintaining confidentiality, and responding promptly. The candidate will also assist in monitoring community access and supporting concierge tasks such as managing resident transportation schedules and organizing event RSVPs and guest meal reservations.

Belmont Village emphasizes that consistent and reliable attendance is essential, reflecting the community's commitment to smooth operations and resident satisfaction. This role requires organizational skills, professionalism, and the ability to work collaboratively as part of a team dedicated to delivering hospitality and outstanding service. The working environment prioritizes safety, respect, and a strong service orientation, aligning all team members toward the mission of enhancing the quality of life for seniors.

Job Requirements

  • High school diploma or equivalent
  • Proven experience with a multi-line phone system
  • Demonstrated proficiency utilizing software applications
  • Ability to communicate clearly in verbal and written English
  • Demonstrates initiative and critical thinking skills
  • Proven administrative and organizational capabilities
  • Professional, pleasant and team oriented attitude
  • Consistent and reliable attendance

Job Qualifications

  • High school diploma or equivalent
  • Proven experience with a multi-line phone system with demonstrated professional phone etiquette
  • Demonstrated proficiency utilizing software applications to perform job-related tasks
  • Must be able to communicate clearly in verbal and written English
  • Demonstrates initiative with advanced critical thinking skills
  • Proven administrative and organizational skill set
  • Professional, pleasant and team oriented attitude

Job Duties

  • Greet residents, visitors and staff warmly
  • Manage and direct incoming phone calls efficiently and professionally
  • Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
  • Log and coordinate distribution of packages as appropriate
  • Collaborate with various departments to promote effective communication
  • Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
  • Assist the Concierge with maintaining the resident transportation schedule and managing event RSVPs and guest meal reservations
  • Maintain an organized workspace to promote efficiency and preserve first appearance impressions
  • Make hospitality, customer service and resident satisfaction your top priorities in every interaction

Job Criteria

Experience

Mid Level (3-7 years)


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