Receptionist

Menifee, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $21.00

Work Schedule

Rotating Shifts

Benefits

Medical

Dental

Vision

Life insurance

Paid Time Off

Job Description

Accelerated Urgent Care is a rapidly expanding healthcare provider dedicated to offering quality urgent care services to patients across multiple regions in California. Established with a strong commitment to delivering exceptional healthcare, the company has grown from its beginnings in 2012 to operate 16 clinics across 5 regions, earning the recognition as Kern County's top urgent care center for six consecutive years. Accelerated Urgent Care prides itself on fostering a supportive and inclusive work environment where career development and employee growth are prioritized. With over 65 percent of its administration and management team promoted internally, the company highlights its dedication... Show More

Job Requirements

High school diploma or GED required
Minimum of 1 year of relevant experience and or training or equivalent combination of education and experience in a medical receptionist or customer service role
Knowledge of multi-line phone systems
Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
Knowledge of customer service principles and practices
Demonstrated initiative and strong organizational skills
Exceptional interpersonal communication skills with a positive tone and welcoming body language
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Deals with confidential information and or issues using discretion and judgment
Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard
Must be able to have face-to-face conversations with patients and staff
Must be able to lift 25 lbs

Job Qualifications

High school diploma or GED
Minimum of 1 year of experience in medical receptionist or customer service role
Proficiency with multi-line phone systems
Familiarity with electronic scheduling systems and electronic medical records (EMR) preferred
Strong organizational and communication skills
Ability to maintain confidentiality
Initiative and ability to work independently
Experience with practice management technology

Job Duties

Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone
Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries
Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool
Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity
Interacts with patients by answering questions, providing information, and keeping the reception area in order
After completion of the call and input of the patient information, checks records verifying details entered and adds additional notes
Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances
Schedules to ensure efficient patient flow based on predetermined appointment availability
Secures patient information and maintains patient confidence by safeguarding medical records and maintaining confidentiality
Follows up with patients who are no-shows and may call patients to ask about their satisfaction with the service
Maintains general filing system and files correspondence electronically or manually
Receives, directs and relays telephone and fax messages
Responds to calls efficiently balancing quality of service
Maintains inventories of supplies and provides a list to the Team Leader
Covers Medical Reception or Call Center desk as needed
Performs other general administrative tasks as directed by the team lead

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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