Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $14.00 - $17.56
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
401(k)
Employee assistance program
Good Sam Roadside Assistance
discounts
Paid parental leave
Tuition Reimbursement
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Camping World is a leading outdoor and recreational vehicle company committed to providing top-quality products and services to adventurers and outdoor enthusiasts across the nation. Renowned for its extensive range of camping gear, RV sales, parts, and services, Camping World fosters an environment focused on customer satisfaction and community engagement. With a network of retail stores and service centers, the company prides itself on supporting customers in creating memorable and enjoyable outdoor experiences. As a company dedicated to growth and innovation, Camping World continually seeks motivated and forward-thinking individuals eager to contribute meaningfully to its expanding team. This spirit of enthusiasm and professionalism is key to maintaining the high standards for which the company is known.

The Receptionist role at Camping World is essential in shaping the first impressions customers encounter upon entering the company’s facilities. Serving as the initial point of contact, the Receptionist plays a pivotal role in setting the tone for positive customer interactions by greeting and welcoming visitors warmly and professionally. This full-time position offers competitive hourly wages ranging from $14.00 to $17.56, reflecting factors such as skill set, experience, and certifications, alongside comprehensive benefits including medical, dental, vision coverage, paid time off, 401(k) plans, and employee assistance programs.

In this role, the Receptionist is responsible for managing front desk operations such as coordinating incoming phone calls, checking in VIP appointments, and efficiently directing customers to the appropriate team members. They track incoming sales calls using the company’s CRM system, which requires familiarity with computer applications like MS Office. Handling multiple priorities with strong organizational skills is a daily expectation, as well as addressing customer inquiries at the reception desk to ensure a smooth and welcoming experience. The role demands a proactive mindset, leadership capabilities, and the ability to manage diverse client needs effectively, underscoring the importance of excellent interpersonal and relationship-building skills.

The ideal candidate for this position will have prior experience in a high-standard customer service environment, thrive on taking initiative, and demonstrate a strong sense of responsibility and reliability. The Receptionist is integral to sustaining a professional and efficient atmosphere within the company and promoting a positive team dynamic. Additionally, candidates should be physically capable of lifting up to 25 pounds and moving up to 50 pounds with appropriate assistance. With a commitment to equal employment opportunity, Camping World embraces diversity and inclusion, ensuring fair treatment and growth opportunities for all employees. This role provides an excellent opportunity for driven individuals looking to establish or advance their careers within a respected and growing organization.

Job Requirements

  • high school education or equivalent
  • previous experience in a high-standard customer service environment preferred
  • excellent interpersonal, presentation and relationship-building skills
  • strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation
  • strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team
  • strong organizational skills with the ability to multitask
  • ability to effectively respond to and meet the needs of a diverse client base
  • computer skills: ms office
  • may lift up to 25 lbs and/or move up to 50 lbs with assistive devices

Job Qualifications

  • high school education or equivalent
  • previous experience in a high-standard customer service environment preferred
  • excellent interpersonal, presentation and relationship-building skills
  • strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation
  • strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team
  • strong organizational skills with the ability to multitask
  • ability to effectively respond to and meet the needs of a diverse client base
  • computer skills: ms office

Job Duties

  • first point of contact for customers
  • greet and welcome customers
  • set tone for a positive customer experience
  • check in vip appointments and direct customers to the appropriate team member(s)
  • coordinate front desk activities including answering and directing incoming phone calls
  • track incoming sales calls in our crm
  • maintain a strong work ethic with total commitment to success every day
  • assist customers with any questions directed to the reception desk
  • other duties, functions and responsibilities may be assigned to the position as appropriate and necessary

Job Criteria

Experience

Mid Level (3-7 years)


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