Receptionist

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Dental Insurance

Health Insurance

401(k)

Employee assistance program

Disability insurance

Paid Time Off

Vision Insurance

Life insurance

Job Description

Community Coffee is America's leading family-owned and operated retail coffee brand, known for its dedication to quality, tradition, and innovation. As a company, Community Coffee has established a cherished reputation for blending cherished traditions with innovative thinking to offer customers an exceptional coffee experience. With a dynamic and fast-paced work environment, the company encourages professional growth and fosters a culture where employees can make meaningful contributions every day. Employees at Community Coffee become part of a close-knit family that values creativity, collaboration, and delivering outstanding customer experiences. The company's values include championing people, inspiring creativity, wowing customers, serving communities, and winning together. This commitment to excellence creates an energizing workplace where careers flourish and every role contributes to the brand's success.

The Home Office Receptionist position at Community Coffee offers an important frontline role within the Risk and Assets Department, reporting directly to the Corporate Facilities Manager. This on-site position plays a critical part in shaping the first impression of visitors, callers, and guests by providing a warm, professional, and efficient welcome. The Receptionist is responsible for a wide array of administrative and clerical duties that keep the office running smoothly. Key responsibilities include managing all incoming communication channels such as multi-line telephone systems and email inquiries, greeting visitors and issuing identification badges, and maintaining security protocol compliance by logging visitors and monitoring the reception area and security cameras. The role also supports internal coordination efforts, including shipping and receiving company-donated products and equipment. The Receptionist collaborates with multiple departments to facilitate special events, projects, and communications, proving to be a versatile and vital member of the corporate team.

Successful candidates will need to demonstrate strong communication skills, confidentiality, and exceptional customer service. The ability to multi-task, manage priorities effectively, and maintain an organized, welcoming reception environment is essential. The company supports its employees with a competitive salary and benefits package, including health insurance, dental and vision coverage, life insurance, 401(k) savings plans, disability insurance, paid time off, and an employee assistance program. Community Coffee values diversity and inclusion, providing equal employment opportunities and reasonable accommodations to all applicants and employees.

This opportunity is ideal for those who enjoy interacting with people, thrive in administrative roles, and want to contribute to a company that values its people and fosters a positive workplace culture. Join Community Coffee and help create exceptional customer experiences while enjoying a fulfilling and stable career within a respected and beloved brand.

Job Requirements

High school diploma or equivalent
one year of related experience and/or training, or equivalent combination of education and experience
proficiency in Microsoft Office Suite
knowledge of digital multi-line telephone systems preferred
strong communication skills
ability to maintain confidentiality and manage multiple priorities
provide excellent customer service

Job Qualifications

High school diploma or equivalent
one year of related experience and/or training, or equivalent combination of education and experience
proficiency in Microsoft Office Suite
knowledge of digital multi-line telephone systems preferred
strong communication skills with a professional, courteous demeanor
ability to maintain confidentiality, manage multiple priorities, and provide excellent customer service
internal experience with Community Coffee considered a plus at the discretion of hiring manager with HR approval

Job Duties

Promptly and professionally greet all callers and visitors to the Home Office
operate the telephone console during business hours to receive incoming calls, transferring them promptly to the appropriate individual, location, or voicemail
respond accurately and courteously to general company inquiries via phone, email, and in person, maintaining confidentiality of company and employee information at all times
announce visitors to employees and issue identification badges, logging visitor, employee, contractor, vendor, auditor, and temporary employee information in compliance with building security policies and procedures
monitor premises within view of the reception area and via security cameras in the absence of the Facilities Supervisor
promptly report equipment malfunctions, building issues, security concerns, or solicitations to the Facilities Supervisor or designated backup
coordinate with internal and external contacts to arrange shipment or pickup of company-donated products and equipment
maintain a safe, clean, and organized reception area in compliance with procedures, rules, and regulations
document and communicate actions, irregularities, and ongoing needs to ensure continuity among work teams
perform a variety of administrative duties including filing, faxing, copying, distributing memos, correspondence, and reports, as well as creating and proofreading documents
receive and distribute incoming mail, packages, deliveries, and messages promptly
direct employees, contractors, and vendors to the Facilities Supervisor for service requests or work orders
provide support to other departments for special events, projects, and communications as requested
may be asked to perform additional duties as necessary