Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $33.00
Work Schedule
Standard Hours
Benefits
Health savings account
Dental Insurance
Health Insurance
Pet insurance
Employee assistance program
Disability insurance
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
SPS Global is a distinguished provider of outsourcing solutions that effectively leverage Intelligent Automation technologies, including Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries worldwide, SPS offers a broad range of services that cater to diverse business needs. In North America, SPS specializes in Mailroom Management, both physical and digital, as well as Office Services such as Reception, Lobby Concierge, and Conference Room Management. Additionally, they provide Document Processing Services utilizing advanced, cutting-edge technologies. Their clientele ranges across multiple sectors, including banking, insurance, legal, higher education, advertising, and various other professional services, encompassing many Fortune 500 companies.
SPS is renowned for its commitment to delivering a high-caliber outsourcing experience to its clients and fostering professional growth opportunities for its employees throughout North America and globally. The company prioritizes the professional development of its workforce, offering comprehensive benefits, diverse training programs, and a culture dedicated to access, inclusion, equity, and diversity. SPS emphasizes equal employment opportunities, ensuring fair treatment for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, or any other legally protected status.
The role of Receptionist within SPS Global is an essential position designed to support on-site operations in Miami, Florida, combining front desk management with hospitality and office services. This on-site role demands a professional and service-driven individual who can effectively manage the front desk functions while delivering exceptional hospitality services that enhance the workplace experience for employees, clients, and visitors. The Receptionist acts as the first point of contact, creating a welcoming and professional environment that reflects the company’s commitment to service excellence.
The ideal candidate thrives in a fast-paced corporate setting, demonstrating remarkable attention to detail and the ability to multitask efficiently. They are expected to deliver a 5-star customer experience consistently, maintain operational efficiency, and uphold corporate policies including security measures such as visitor compliance and badge management. Key responsibilities encompass greeting visitors, managing multi-line phone systems, and supporting mail and office services tasks.
This role also involves hospitality duties, including managing food and beverage inventory for meetings, setting up conference rooms, coordinating catering services, and ensuring hospitality areas are clean and presentable. The Receptionist supports mailroom functions such as sorting and tracking packages and monitoring office supplies. Operational excellence and service consistency are emphasized, with the candidate proactively seeking additional tasks, building professional relationships, and supporting cross-functional operations.
SPS Global offers a supportive work environment focused on career growth, learning and development, and recognition programs. Benefit offerings include medical, dental, vision insurance, health care flexible spending accounts, commuter benefits, supplemental insurance options, and a 401k plan with matching contributions. The company is dedicated to accommodating employees with disabilities and promotes a culture where continuous professional improvement and collaboration are encouraged. This position presents a compelling opportunity for individuals seeking to advance their career in hospitality, office administration, or reception services within a reputable and innovative global organization.
SPS is renowned for its commitment to delivering a high-caliber outsourcing experience to its clients and fostering professional growth opportunities for its employees throughout North America and globally. The company prioritizes the professional development of its workforce, offering comprehensive benefits, diverse training programs, and a culture dedicated to access, inclusion, equity, and diversity. SPS emphasizes equal employment opportunities, ensuring fair treatment for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, or any other legally protected status.
The role of Receptionist within SPS Global is an essential position designed to support on-site operations in Miami, Florida, combining front desk management with hospitality and office services. This on-site role demands a professional and service-driven individual who can effectively manage the front desk functions while delivering exceptional hospitality services that enhance the workplace experience for employees, clients, and visitors. The Receptionist acts as the first point of contact, creating a welcoming and professional environment that reflects the company’s commitment to service excellence.
The ideal candidate thrives in a fast-paced corporate setting, demonstrating remarkable attention to detail and the ability to multitask efficiently. They are expected to deliver a 5-star customer experience consistently, maintain operational efficiency, and uphold corporate policies including security measures such as visitor compliance and badge management. Key responsibilities encompass greeting visitors, managing multi-line phone systems, and supporting mail and office services tasks.
This role also involves hospitality duties, including managing food and beverage inventory for meetings, setting up conference rooms, coordinating catering services, and ensuring hospitality areas are clean and presentable. The Receptionist supports mailroom functions such as sorting and tracking packages and monitoring office supplies. Operational excellence and service consistency are emphasized, with the candidate proactively seeking additional tasks, building professional relationships, and supporting cross-functional operations.
SPS Global offers a supportive work environment focused on career growth, learning and development, and recognition programs. Benefit offerings include medical, dental, vision insurance, health care flexible spending accounts, commuter benefits, supplemental insurance options, and a 401k plan with matching contributions. The company is dedicated to accommodating employees with disabilities and promotes a culture where continuous professional improvement and collaboration are encouraged. This position presents a compelling opportunity for individuals seeking to advance their career in hospitality, office administration, or reception services within a reputable and innovative global organization.
Job Requirements
- High school diploma or equivalent
- 1-3 years of experience in reception, administrative, hospitality, or concierge roles
- VIP client management
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite and ability to learn new systems PC/Mac, multi-line phones, MFDs
- Excellent organizational and time management skills
- Ability to multitask and prioritize effectively
- Professional appearance and adherence to company policies
- Ability to work assigned hours as determined by manager
Job Qualifications
- High school diploma or equivalent
- 1-3 years of experience in reception, administrative, hospitality, or concierge roles
- VIP client management experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite and ability to learn new systems PC/Mac, multi-line phones, MFDs
- Excellent organizational and time management skills
- Ability to multitask and prioritize effectively
- Professional appearance and adherence to company policies
- Ability to work assigned hours as determined by manager
- Experience supporting hospitality or corporate meeting environments preferred
- Experience with badge systems or visitor management platforms preferred
Job Duties
- Provide 5-star customer service to employees, clients, and VIP visitors
- Answer and route incoming calls professionally and efficiently
- Greet visitors, log them into the system, and ensure compliance with corporate policies including NDA requirements
- Activate temporary badges, manage access cards, and escalate security concerns when necessary
- Maintain a neat, organized, and professional front desk area
- Train backup personnel on front desk procedures and policies
- Stock and inventory food and beverages for meetings and events
- Replenish barista, pantry, kitchen, and conference room areas
- Set up and break down conference rooms for meetings and onsite events
- Order catering and assist with meeting coordination logistics
- Ensure hospitality areas remain clean, organized, and presentation-ready
- Assist with sorting and distributing mail
- Receive and track packages
- notify employees of deliveries
- Provide mail and office services coverage as needed
- Monitor office supplies and assist with light administrative support
- Perform minor facility support tasks and light cleaning as required
- Build professional relationships with clients and internal teams
- Maintain professionalism and composure when handling sensitive situations
- Proactively seek additional tasks during downtime
- Support cross-functional office services operations as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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