Receptionist

This job opportunity is with SERVPRO, a reputable restoration company specializing in fire and water cleanup and restoration services. SERVPRO franchises are known for their prompt response and professional service to residential and commercial customers affected by damage. As a trusted leader in the disaster restoration industry, SERVPRO emphasizes quality customer service, effective scheduling, and meticulous job management to ensure customer satisfaction during stressful times. This particular role is integral in maintaining smooth operations within the SERVPRO office, offering critical administrative support to both the field teams and office management. The employment type is generally full-time, involvement in daily administrative and scheduling tasks supports efficient workflow throughout the company. The salary is typically commensurate with experience in office administration and customer service within the service industry.

As an Office Administrator at SERVPRO, your role will be central to the coordination of schedules, processing of documentation, financial administration, and overall office management. You will handle incoming phone calls with professionalism, providing customers with accurate information or routing calls to the appropriate personnel while maintaining detailed logs. Scheduling coordination is a key responsibility to ensure balanced job assignments and optimal crew utilization, which is essential for timely service delivery.

You will manage the Work-in-Progress (WIP) board by updating staff on daily schedules and job statuses to keep all teams informed. Meticulously handling job file management is vital, including the completion of First Notice of Loss (FNOL) documentation, preparation of paperwork for estimators and crew, and entering electronic estimates using SERVPRO’s specialized software. The role demands keen attention to detail in managing job files to ensure all necessary and pre-existing documentation is accurate and electronically transferred to Certificate of Insurance (COI), minimizing errors and supporting compliance.

Communication is another crucial aspect of this position, requiring you to keep constant contact with field teams and COIs regarding job progress, satisfaction, and scheduling of re-services. You will confirm and coordinate subcontractor activities, guaranteeing transparency and timely updates in scheduling, job progress, and payments.

Financial duties include billing customers promptly for services rendered, processing payments and deposits accurately, and managing accounts receivable to maintain the company’s cash flow. You will also be responsible for ensuring that invoices, paperwork, and payments are aligned with job completions.

In addition to these operational responsibilities, you will maintain the company’s file system and calendar, managing incoming and outgoing communications such as mail, e-mails, and faxes efficiently. Reviewing and routing company bulletins to appropriate parties will ensure compliance and foster seamless information dissemination.

Maintaining on-hand office and general supplies supports productivity for all employees. This dynamic role suits an individual who thrives in a fast-paced environment, possesses exceptional organizational skills, and demonstrates a proactive approach to administrative support. Working at SERVPRO as an Office Administrator allows you to contribute significantly to a service-focused team committed to restoring and protecting property and livelihoods.