Receptionist

Chattanooga, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $34,104.00 - $41,201.00

Work Schedule

Standard Hours

Day Shifts

Benefits

competitive compensation

Paid Time Off

Health Insurance

wellness programs

Professional Development

flexible scheduling

Retirement Plan

Job Description

The City of Chattanooga is a vibrant and growing community nestled along the Tennessee River, famously known as the "Scenic City." With a population exceeding 180,000 residents, Chattanooga offers an exceptional blend of natural beauty and urban innovation. Surrounded by the foothills of the Appalachian Mountains, it has established itself as a hub for outdoor adventure while embracing technological advancements, highlighted by the nation's first community-wide "Gig" fiber-optic network. The city proudly hosts esteemed institutions such as the University of Tennessee at Chattanooga (UTC) and Chattanooga State Community College, which contribute significantly to its dynamic and educated workforce.

The City of Chattanooga's workforce comprises approximately 2,600 dedicated employees committed to delivering excellent public services that foster community growth and well-being. The city's municipal services cover diverse areas, including public safety through the police and fire departments, infrastructure and utilities management, quality of life enhancements via parks and library systems, transportation including the metropolitan airport and transit initiatives, as well as innovation programs focusing on digital equity and smart-city advancements. Chattanooga is also distinguished as the first "National Park City" in the United States, showcasing its deep commitment to environmental sustainability and outdoor living.

Within this vibrant organizational ecosystem, the Receptionist position plays a crucial role in supporting the Executive Branch, specifically serving the Mayor's Office when assigned. This non-exempt, full-time position operates Monday through Friday from 8:00 A.M. to 4:30 P.M. EST at City Hall and offers a salary range between $34,104 and $41,201. The Receptionist serves as the frontline representative, performing essential clerical duties, managing communications, coordinating schedules, and providing excellent customer service to residents, visitors, and city staff. This role involves handling phone calls, greeting the public, typing, filing, data entry, supply management, and assisting administrative support staff as needed.

This position requires exceptional interpersonal abilities, keen attention to detail, and proficiency with modern office equipment and software. The successful candidate will work in a dynamic environment, supporting the mission to build a safe, revitalized, and sustainable city for all Chattanoogans. Employees in Chattanooga enjoy a supportive work culture promoting work-life balance, professional growth, wellness, and competitive compensation. The city’s unique proximity to world-class outdoor activities, including rock climbing, whitewater kayaking, mountain biking, and hiking, provides a remarkable quality of life unmatched in many metropolitan areas. Working as a Receptionist in Chattanooga means contributing to a forward-thinking local government while enjoying meaningful community engagement and exceptional lifestyle benefits.

Job Requirements

high school diploma or GED
six months related office support experience or a combination of equivalent experience and education/training sufficient to perform essential functions
ability to perform routine clerical duties using standard office procedures and equipment
capacity to maintain regular attendance
strong interpersonal skills for maintaining good relationships with staff and the public
ability to accomplish essential job functions timely with or without reasonable accommodations
willingness to undergo pre-employment screening including background check, drug screening, physical testing, TB screening, fingerprinting, and CJIS check
legal authorization to work and compliance with safety-sensitive rules

Job Qualifications

high school diploma or GED
six months related office support experience or an equivalent combination of education and experience
knowledge of customer service principles
familiarity with modern office procedures, methods, and equipment
understanding of filing principles and practices
skilled in using computers and related software applications
ability to provide excellent customer service
proficiency in typing and keyboarding
capability to maintain records and files
strong communication and interpersonal skills
ability to interact effectively with coworkers, supervisors, and the general public

Job Duties

perform various routine clerical duties including screening incoming calls, taking and transmitting messages, maintaining calendars, keyboarding information into databases, making photocopies, performing data entry, faxing documents, typing, managing inventory, meeting and greeting the public
greet visitors and assess their needs or refer them to appropriate personnel
prepare, type, mail, copy, fax, proofread, and file correspondence, reports, and other documents accurately
respond to information requests from the public and answer routine questions while directing callers to relevant departments or external organizations
file documents using alphabetical, numerical, or other prescribed methods
receive, sort, file and/or distribute correspondence, reservations, invoices, fees, work orders, reports, service requests, materials, deliveries, mail, and other applicable items
monitor and restock office supplies and materials, including initiating replenishment of inventory
assist as a primary backup for administrative support staff
maintain good interpersonal relationships with staff, coworkers, managers, and citizens
accomplish essential functions of the job with or without reasonable accommodations
perform other duties as assigned