Receptionist

Allentown, PA, USA|Onsite

Job Overview

Compensation

Hourly

Range $15.00 - $19.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

Employee assistance program

Job Description

Good Shepherd Rehabilitation Hospital, located in Center Valley, PA, is a renowned healthcare establishment dedicated to providing exceptional rehabilitation services to patients. The hospital is committed to delivering comprehensive care through a multidisciplinary approach involving physical therapists, occupational therapists, speech-language pathologists, and skilled nursing professionals. Good Shepherd Rehabilitation Hospital is known for its patient-centered care, advanced medical technology, and a compassionate staff that works together to support patient recovery and improve quality of life. As a part of a wider network of Good Shepherd facilities, it maintains high standards of healthcare and customer service.

The role of Receptionist at Good Shepherd Rehabilitation Hospital is a pivotal position, acting as the first point of contact for visitors, patients, and associates entering the facility. The receptionist is responsible for greeting and assisting everyone who arrives at the hospital, ensuring that they receive prompt and courteous service. They manage telephone communications, direct calls appropriately, and support various departments including admissions and facilities maintenance. This role requires multitasking, excellent communication skills, and a calm demeanor to handle the diverse needs of patients, visitors, and hospital staff effectively.

The receptionist will be responsible for maintaining critical information such as emergency contact directories, patient privacy lists, and up-to-date internal phone directories. They facilitate the smooth operation of daily activities by routing mail, managing memos, and assisting with after-hours admissions. By contributing to a safe and healthy work environment, they coordinate emergency codes and alarm messages, collaborating with different hospital units to respond effectively. This position demands a strong commitment to customer service, accuracy, and teamwork to uphold Good Shepherd Rehabilitation Hospital's reputation for excellent patient care and operational efficiency.

Job Requirements

High school diploma
2-4 years of receptionist experience preferred
Ability to perform essential duties satisfactorily
Strong customer service skills
Ability to work effectively in a team
Good organizational skills
Effective communication abilities

Job Qualifications

High school diploma required
2-4 years of experience as a receptionist preferred
Strong communication and interpersonal skills
Ability to multitask and handle diverse customer needs
Proficient in phone system operations and basic computer skills
Ability to maintain confidentiality and manage sensitive information
Knowledge of emergency procedures and hospital operations

Job Duties

Greet visitors, patients, and associates entering the facility
Provide assistance with all transportation needs of patients
Address customer needs and direct them to proper destinations
Answer and route telephone calls to appropriate locations
Assist Facilities Assistant with closing out preventative maintenance work orders
Maintain an up-to-date phone directory and emergency contacts
Maintain a listing of Do Not Announce patients for all facilities
Work with departments on multiple campuses to handle customer service requests
Assist Admissions department with after hour admissions
Coordinate all code calls and alarm messages
Route mail and memos to proper recipients
Contribute to a positive and effective work environment
Accomplish team-related results as needed