Receptionist

Cottonwood Creek Behavioral Hospital, an integral part of Oceans Healthcare, specializes in delivering high-quality, specialty behavioral health services for individuals dealing with mental health and substance abuse challenges. Established as a beacon of hope and healing, the hospital is dedicated to fostering a culture of service, where every staff member's contribution is valued and impactful. At Cottonwood Creek, the success and well-being of patients are achieved through the collective excellence and commitment of its employees at all levels. The hospital prides itself on creating an environment that supports both personal and professional growth, encouraging its team members to develop their skills while providing compassionate and quality care.

This commitment extends to the Receptionist role, a vital position within the hospital that ensures smooth communication and efficient clerical support. The Receptionist at Cottonwood Creek Behavioral Hospital is responsible for providing general reception and clerical support services that are executed timely, accurately, and efficiently. This role is crucial in maintaining the daily operations at the facility, ensuring compliance with Joint Commission guidelines, federal and state regulations, the hospital’s mission, policies and procedures, and performance improvement standards.

The position is scheduled for 24 hours per week, typically involving two 12-hour shifts. It demands outstanding interpersonal skills to handle calls and interactions with professionalism, appropriate etiquette, and a willingness to assist others promptly. The Receptionist is expected to answer the switchboard, assist administrative personnel with clerical tasks, and maintain a positive and proactive attitude in addressing challenges and finding solutions. Stress management, constructive feedback reception, and a customer-focused approach are essential qualities for success in this role.

Additionally, the Receptionist contributes to the hospital's supportive atmosphere by demonstrating empathy, respect for dignity, and cultural sensitivity when interacting with diverse populations. Given the nature of the job, the position requires resilience under pressure and the ability to manage multiple inquiries effectively during busy periods. This role not only helps in the operational flow but also supports the broader mission of Cottonwood Creek Behavioral Hospital in delivering exceptional behavioral healthcare.