Receptionist

Wichita, KS, USA|

Job Overview

Compensation

Hourly

Range $14.00 - $18.50

Work Schedule

Flexible

Weekend Shifts

Benefits

employee discount

flexible schedule

Paid training

supportive work environment

Opportunity for advancement

Job Description

Great Clips is a leading hair salon franchise that prides itself on delivering an exceptional customer experience through a collaborative team approach. With locations across the country, Great Clips has built a reputable brand by focusing on convenience, quality, and customer satisfaction. Each salon aims to create a welcoming environment where guests feel valued from the moment they check in to the time they complete their service. This commitment to excellence has allowed Great Clips to become a trusted name in haircare.

The role of a Salon Receptionist at Great Clips is pivotal to maintaining this high standard of customer service. As the first point of contact, the Receptionist ensures guests are greeted warmly and guided smoothly through the service process. This includes educating customers about Great Clips' unique features such as Online Check-in and the Wait Time Monitor, which enhance convenience and improve the overall salon experience. Receptionists manage transaction processing efficiently, handle customer inquiries, and ensure the front desk and lobby areas are clean and sanitized. Working in a fast-paced salon environment, the Receptionist must demonstrate strong communication skills, maintain composure under pressure, and be able to stand for 6-8 hours during shifts.

Additionally, the Salon Receptionist plays a critical role in supporting the salon team by assisting stylists with cleanliness and sanitation tasks to uphold health and safety standards. The position requires flexibility to work during peak hours, including evenings and weekends, aligning with customer demand to provide consistent, high-quality service. Great Clips values dedication to customer satisfaction, the ability to resolve issues effectively, and a positive attitude toward teamwork. Joining Great Clips means becoming part of a dynamic team where each member contributes to a friendly, efficient, and enjoyable salon atmosphere. This role is ideal for individuals passionate about delivering excellent service in a lively, customer-focused environment, and who enjoy building relationships with clients and colleagues alike.

Job Requirements

Ability to stand for 6-8 hours
availability evenings and weekends
excellent customer service skills
ability to manage multiple tasks simultaneously
physical stamina to remain on feet
flexible schedule including peak times
high school diploma or equivalent preferred

Job Qualifications

Strong communication skills
ability to work in a fast-paced environment
customer service experience preferred
knowledge of salon services and retail products preferred
ability to work flexible hours including evenings and weekends
ability to stand for extended periods
basic computer skills

Job Duties

Warmly greet customers
communicate and educate the customer on Great Clips processes, online check-in and the wait time monitor
process transactions and issue receipts
general knowledge of retail products and the ability to make recommendation
manage the flow of customers between check in and the service
maintain cleanliness and sanitation of the front desk and lobby area
manage answering phone
inform customers about services
update customer records with contact information
assist stylists in maintaining salon cleanliness and sanitation
commitment to work a flexible schedule, including peak times
dedication to great customer service
ability to work in a fast-paced environment
ability to efficiently and effectively resolve customer issues