Receptionist

Shreveport, LA, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

flexible scheduling

Job Description

This hiring establishment is a nursing facility that serves elderly and disabled individuals, providing a supportive and caring environment to enhance the quality of life for its residents. Known for its commitment to compassion, professionalism, and teamwork, the facility prioritizes creating a welcoming atmosphere for residents, visitors, and staff alike. The facility fosters a culture of respect and comfort, ensuring that residents receive the highest standard of care in a safe and nurturing setting. Employees are encouraged to collaborate and contribute to this mission, promoting hospitality and comfort at every level of operation. The core values include respect, integrity, and dedication to residents’ wellbeing.

The open position is a Front Desk Receptionist role crucial to maintaining the positive first impression and smooth functioning of the facility's front office. This role involves managing all incoming phone calls promptly and courteously, efficiently directing callers to the appropriate departments or personnel. Beyond the phone system, this individual serves as the primary point of contact for all visitors entering the building, greeting them with warmth and professionalism. They assist visitors by providing directions, facilitating communication with the desired contact, and ensuring security protocols such as visitor sign-ins are strictly followed. As an ambassador of customer service, the receptionist consistently demonstrates effective communication skills, patience, and a proactive attitude to meet visitor and resident needs.

In addition to these front-facing duties, the receptionist supports the administrative team by performing various clerical tasks, including mail handling, filing, data entry, ordering supplies, and preparing informational materials such as brochures and packets for visitors. The role requires adherence to facility policies and safety protocols, including knowledge of standard precautions, evacuation procedures, and confidentiality standards to protect resident information. This multifaceted position demands organizational prowess, attention to detail, a genuine caring nature for the elderly and disabled, and an ability to thrive in a team-oriented healthcare environment. The position is ideal for individuals passionate about delivering excellent service and contributing positively to a healthcare community focused on dignity and respect. This is a full-time role, emphasizing the importance of reliability and consistent professional conduct. While salary details are not specified, the position offers the opportunity to work in a meaningful healthcare setting dedicated to improving lives.

Job Requirements

High school diploma or equivalent
prior experience in customer service or receptionist role preferred
strong organizational and multitasking abilities
proficiency with telephone systems and basic office software
excellent verbal and written communication skills
ability to maintain confidentiality and demonstrate professionalism
physical capability to perform necessary tasks
willingness to attend required training and educational programs

Job Qualifications

Organized and detailed in work performance
good communication skills with excellent self-discipline and patience
genuine caring for and interest in elderly and disabled people in a nursing facility
comply with residents' rights and facility policies and procedures
ability to perform work tasks within the physical demand requirements
ability to perform essential duties as outlined

Job Duties

Manage the telephone and switchboard
operate paging/telephone system as required
answer calls timely and courteously
direct calls promptly and accurately
greet visitors upon entry courteously
assist visitors by giving directions or contacting the person they have come to visit
ensure all visitors/vendors sign in
demonstrate customer service skills in every interaction via phone or in person by smiling, greeting people effectively, offering assistance, maintaining a neat and orderly work area, demonstrating awareness of environment and focusing attention on the front entrance
perform other clerical duties as assigned such as assisting the administrator or others with special tasks or projects, performing mail handling and filing, preparing informational packets and brochures for visitors, assist with administrative duties including filing, posting accounts, and data entry, ordering supplies as directed, attending in-service education programs, being familiar with standard precautions, exposure control plan, fire drill and evacuation procedures, maintaining confidentiality of resident and facility records/information, protecting residents from neglect, mistreatment and abuse, protecting the personal property of residents, and others as directed by supervisor or administrator