Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Employee assistance program
Life insurance
Job Description
SUN Behavioral Columbus LLC is a dedicated behavioral health facility located in Columbus, Ohio. This organization is committed to providing comprehensive mental health services designed to support the recovery and well-being of its patients. SUN Behavioral specializes in a variety of behavioral health treatments, offering compassionate care in a safe and supportive environment. The facility emphasizes integrity, teamwork, and a patient-centered approach, making it a trusted name in the community for those seeking mental health services. The staff at SUN Behavioral Columbus are trained professionals who work collaboratively to foster healing and provide excellent care to individuals facing mental health... Show More
Job Requirements
- High school diploma or GED
- Previous experience in a customer service or clerical role
- Ability to operate an electronic switchboard
- Strong communication skills
- Ability to handle multiple calls efficiently
- Knowledge of emergency codes and facility operations
- Willingness to adhere to safety rules and protocols
Job Qualifications
- High school diploma or GED
- CPR and CPI obtained in orientation
- Some college courses preferred
- Previous experience in a customer service or clerical role
- One to three years as a PBX operator preferred
- Previous experience in a behavioral health setting preferred
- Maintains education and development appropriate for position
Job Duties
- Operates an electronic switchboard to route incoming calls and to place outgoing calls
- Able to place long distance calls and conference calls as needed
- Provides directory information to internal and external inquirers
- Maintains current listing of all facility telephone numbers and extensions and updates the computer database as needed
- Maintains current list of all cell phone numbers and makes additions or changes as needed
- Maintains a daily list of all facility staff on-call including home phone numbers and beeper numbers
- Knowledgeable of all departments and services available
- Knowledgeable of emergency codes to be used over the PA system
- Answers phone calls within 2-3 rings
- Able to clearly and accurately make announcements over internal PA system
- Demonstrates proper customer service with every patient, staff member, vendor, and visitor
- Performs other duties as assigned
- Strives to create a safe, healing environment for patients and family members
- Follows all safety rules while on the job
- Reports near misses, as well as errors and accidents promptly
- Corrects minor safety hazards
- Communicates with peers and management regarding any hazards identified in the workplace
- Attends all required safety programs and understands responsibilities related to general, department, and job specific safety
- Participates in quality projects, as assigned, and supports quality initiatives
- Supports and maintains a culture of safety and quality
- Works well with others in a spirit of teamwork and cooperation
- Responds willingly to colleagues and serves as an active part of the hospital team
- Builds collaborative relationships with patients, families, staff, and physicians
- Retrieves, communicates, and presents data and information both verbally and in writing as required
- Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word
- Demonstrates adequate skills in all forms of communication
- Adheres to the Standards of Behavior
- Strives to always do the right thing for the patient, coworkers, and the hospital
- Adheres to established standards, policies, procedures, protocols, and laws
- Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence
- Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources
- Completes required trainings within defined time periods
- Exemplifies professionalism through good attendance and positive attitude, at all times
- Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws
- Ensures proper documentation in all position activities, following federal and state guidelines
- Demonstrates accountability for ensuring the highest quality patient care
- Willingness to be accepting of those in need, and to extend a helping hand
- Desire to go above and beyond for others
- Understanding and accepting of cultural diversity and differences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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